Nicole Laws
Atlanta,Georgia
Summary
Qualified [Desired Position] with proven history in supporting executive leadership and managing high-level administrative tasks. Expertise in coordinating schedules, organizing meetings, and handling confidential information, contributing to seamless executive operations. Demonstrated ability in project management and effective communication with stakeholders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Medication Technician
Lanier Village Estates
Cumming, GA
02.2025 - Current
- Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
- Educated patients about potential side effects, interactions, and precautions related to their medications.
- Adapted quickly to changing patient needs by maintaining up-to-date knowledge on new medications and treatment protocols.
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.
- Consistently maintained a professional demeanor when interacting with patients, families, coworkers, and supervisors alike, fostering a positive work environment.
- Served as a reliable resource for new hires, providing guidance and support on medication technician procedures and expectations.
Memory Care Director/ Programmer
Bridge Senior Living
10.2021 - 02.2025
- Steve Cadet 561-574-5825
- Provide oversight of all clinical operations in accordance with federal, state, and local regulations
- Maintain department budget
- Provide clinical oversight and complete all assessments for Assisted living & Memory Care
- Develop personalized service and care plans for residents
- Monitor all charts
- Comply with all state rules and regulations
- Provide training and in-service to all healthcare staff & Families
- Provide daily oversight of both neighborhoods AL & MC
Wellness Director
Oaks Senior Living
09.2020 - 10.2021
- Nicole Hodges 770-338-6963
- Provide oversight of all clinical operations in accordance with federal, state, and local regulations
- Maintain department budget
- Provide clinical oversight and complete all assessments for Assisted living & Memory Care
- Develop personalized service and care plans for residents
- Monitor all charts
- Comply with all state rules and regulations
- Provide training and in-service to all healthcare staff
- Provide daily oversight of both neighborhoods AL & MC
Assisted Living Asst. Director/ Human Resources Director
Delmar Gardens
07.2016 - 10.2021
- LNHA: Kaline Bauer/ Dawn St.Fleur (732)432-4444
- Assist in the daily management operations to ensure the efficient functioning of the community.
- My responsibilities include preparing and managing spreadsheets, budgets, and reports to support profit and loss (P&L) management, as well as assisting with monthly revenue monitoring and financial performance tracking.
- I maintain and reconcile expense reports and oversee the daily functions of the business office.
- I also monitor and track resident move-ins and move-outs to support census goals.
- I participate in weekly Zoom meetings with the home office to align on operational and strategic objectives.
- Additionally, I conduct facility tours and support marketing efforts to enhance community visibility.
- I manage all aspects of Human Resources and Payroll/Accounts Receivable, utilizing the Optum Payroll system.
- Acting as a liaison for residents and families, I ensure open communication and high levels of satisfaction.
- I collaborate with physicians and external providers to coordinate care and related services, while ensuring compliance with all company policies, procedures, and regulatory guidelines.
- My role also involves overseeing PB&J staff recruitment, onboarding, maintenance of personnel files, and resolution of employee inquiries.
- I handle employee benefits enrollment, daily bank deposits, census tracking, accounts receivable and collections, accounts payable, and the preparation of management reports.
- I work closely with the leadership team to ensure the delivery of exceptional care and service to residents and their families.
- In addition, I conduct monthly staff in-services, monitor licensing requirements, and manage employee performance evaluations.
- Administrative Assistant Delmar Gardens I answered, screened, and transferred incoming phone calls professionally and efficiently, while also greeting and directing visitors and clients to create a welcoming environment.
- My responsibilities included performing general clerical duties such as photocopying, faxing, mailing, and scanning, and maintaining please rewrite to capture both jobs both electronic and hard copy filing systems.
- I regularly retrieved documents, handled information requests, and resolved administrative inquiries in a timely manner.
- I prepared written responses to routine questions and drafted and modified various documents, including correspondence, reports, memos, and emails.
- I scheduled and coordinated meetings and appointments for the Social Services and Admissions teams, prepared meeting agendas, organized tour schedules, and managed family care conference calendars.
- I sorted and distributed incoming mail and correspondence, maintained office supply inventory, and coordinated maintenance and repair of office equipment.
- Additionally, I managed staff records, including new employee orientation files, WOTC processing, I-9 and E-Verify compliance, OIG checks, and W-2 processing.
- I also handled payroll-related tasks such as garnishments, PBJ data entry, and input of online workers' compensation data.
- I consistently supported all other administrative tasks and special projects as assigned.
Assisted Executive Director/Business Office
Tranquil Garden
11.2014 - 07.2016
- Janice Stewart 770-779-9311
- I support the day-to-day operations of the community to ensure smooth and efficient functioning.
- My key responsibilities include preparing and managing spreadsheets, budgets, and financial reports to assist in profit and loss (P&L) oversight and monthly revenue tracking.
- I handle expense reconciliation, manage the business office's daily functions, and support financial performance goals.
- I monitor and track resident move-ins and move-outs to help meet census targets.
- My role also involves overseeing rent posting and collections, coordinating third-party billing, managing care conferences and level-of-care adjustments, and handling long-term care insurance payments and follow-ups.
- Additionally, I contribute to staff retention efforts, coordinate in-service training, and supervise the front desk receptionist.
- I manage office supplies and ensure the overall administrative efficiency of the community.
- I also support regional leadership with various administrative tasks as needed.
Education
Diploma -
John Kennedy High School
ABA - undefined
Mercer County Community College
Bachelor of Science - Business Administration
Strayer University
Licensed Practical Nursing Program - Nursing
Suncoast College of Health
Bradenton, FLNursing
Erudite Nursing
Atlanta, GA01-2026
Skills
- Customer engagement
- Project leadership
- OSHA regulations knowledge
- Clerical support
- Quality assurance management
- Talent acquisition
- Financial acumen
- Agency scheduling expertise
- Proficient in spreadsheet analysis
- Administrative coordination
- Staff training and development
- Effective communication skills
- Cost analysis
- Effective dispute management
- Payroll administration
- Program oversight
- Point Click care and Matrix operating, iris, yardi, epic system
- Microsoft Excel proficiency
- Microsoft PowerPoint/ Word
- Regulatory compliance
- Proficient in managing multiple tasks
Certification
- Licensed Assisted Living Community Administrator
- Certified Medication Technician
- Certified Nursing Assistant State of Georgia
- Certified CPR Instructor (03200862984)
- Certified Activity Director
- Certified Dementia Practitioner
- GA Certified Fire & Safety instructor
Timeline
Lead Medication Technician
Lanier Village Estates
02.2025 - Current
Memory Care Director/ Programmer
Bridge Senior Living
10.2021 - 02.2025
Wellness Director
Oaks Senior Living
09.2020 - 10.2021
Assisted Living Asst. Director/ Human Resources Director
Delmar Gardens
07.2016 - 10.2021
Assisted Executive Director/Business Office
Tranquil Garden
11.2014 - 07.2016
ABA - undefined
Mercer County Community College
Bachelor of Science - Business Administration
Strayer University
Licensed Practical Nursing Program - Nursing
Suncoast College of Health
Diploma -
John Kennedy High School
Nursing
Erudite Nursing