Joshua Freeman
Moscow Mills,MO
Summary
Dynamic professional with extensive experience at Regal Cinemas, excelling in customer service and team leadership. Proven ability in conflict resolution and diagnostics, enhancing operational efficiency and guest satisfaction. Adept at training staff and maintaining high standards, ensuring a welcoming environment while driving performance improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Accessory Shop Technician
Avmats
O'Fallon, MO
03.2025 - Current
- Inspected, tested, repaired, and overhauled airframe accessory components to ensure operational reliability.
- Researched, performed, and documented work on jet airframe components, including hydraulic systems, pneumatic systems, landing gear, wheels, brakes, starter generators, and electromechanical actuators.
- Operated and maintained shop tools and equipment for repair tasks.
- Assembled components for various aircraft maintenance projects.
- Conducted inspections to ensure compliance with safety standards.
Customer Service Specialist
Dick's Sporting Goods
Chesterfield, MO
03.2023 - 01.2024
- Served as primary customer service provider at front end, facilitating communication between customers and management.
- Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
- Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
- Promoted and trained new and current teammates on company programs, enhancing customer engagement through loyalty program participation, warranty sales, and private label credit card enrollment.
- Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
- Assisted manager with department scheduling, workflow direction, daily associate assignments, and monitoring department presentation standards while ensuring Front End associates met performance expectations.
- Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Senior Team Lead
Regal Cinemas
Las Vegas, NV
06.2021 - 03.2022
- Upholding and administering all company policies.
- Trained, developed, and coached non-management employees to enhance team capabilities.
- Monitored risk management related to employee and patron safety, loss prevention, and emergency situations, ensuring proper handling and reporting of incidents to management.
- Achieved guest satisfaction through attentive service.
- Controlling costs, including all direct operating expenses.
- Counted and reconciled daily receipts to ensure accurate financial reporting.
- Ensure operational delivery of marketing campaigns and promotions of feature film engagements.
- Ensure highest standard of maintenance and operational standards are maintained at all times.
- Performing all staff positions as required.
- Operating all projection and audio-visual equipment within the theatre, both hardware and software.
- Have completed or in the process of completing the team lead training.
Team Lead
Regal Cinemas
North Las Vegas, NV
03.2020 - 03.2021
- Trained, developed, and coached non-management employees to enhance team skills and performance.
- Executed all staff positions during shifts.
- Administered company policies to ensure compliance and operational integrity.
- Controlling costs, including all direct operating expenses.
- Maintained high maintenance and operational standards across facilities to support efficient operations.
- Operating all projection and audio-visual equipment within the theatre, both hardware and software.
- Marketing and promotions of feature film engagements.
Floor Staff
Regal Entertainment Group
Henderson, NV
03.2017 - 03.2020
- Operated POS system, ensuring accuracy in cash drawer management, credit card transactions, and inventory tracking for concessions and redeemed coupons.
- Tearing tickets, collecting and depositing appropriate stubs, and directing patrons to their auditoriums.
- Managed crowd control, facilitating efficient seating for guests in auditoriums.
- Conducted in-theatre inspections to ensure optimal picture and sound quality, prevent film theft, and maintain a safe environment for patrons.
- Performed opening and closing tasks to ensure smooth operations.
Fleet Performance Specialist
Vivint Solar
Lehi, UT
03.2016 - 08.2016
- Diagnosed and outlined pathways for resolving various system performance issues, facilitating improved system reliability.
- Engaged in real-time troubleshooting with customers to resolve system performance issues, coordinating with Field Service personnel for timely service appointments.
- Proactively identify ways to avoid recurrence of system issues by process improvement, reviewing system performance materials, and recommending changes.
- Reported and escalated system performance issues to management, ensuring adherence to established communication protocols for effective issue resolution.
- Document all actions taken and maintain good documentation for root cause and implemented solutions.
Member Services Representative
Young Living
Lehi, UT
03.2015 - 02.2016
- Engaged existing customers by phone or in person, recommending additional Young Living products and services to enhance their experience.
- Interacted with customers by phone or in person to efficiently receive and process orders for products and services.
- Generate new orders through answering product and service questions by suggesting the use of other Young Living products and services to existing clientele.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Followed up on customer inquiries regarding problems, questions, and concerns, ensuring timely resolution and satisfaction.
- Understand and demonstrate proper phone etiquette and grammar.
Education
Completion Certificates - Aviation Maintenance Technology Program
Southwestern Illinois College
Granite City, IL12.2025
World Languages with an emphasis in Japanese
College of Southern Nevada
North Las Vegas, NV01.2020
High School Diploma -
Francis Howell High School
St. Charles, MO01.2009
Skills
- Maintenance and repair
- Diagnostics and troubleshooting
- Inventory oversight
- Computer skills
- Customer Service
- Customer relations
- Conflict Resolution
- Communication skills
- Interpersonal Skills
- Leadership Skills
Languages
- English, native
- Japanese, Can speak, read and write
Certification
Airframe & Powerplant Program completion
Timeline
Accessory Shop Technician
Avmats
03.2025 - Current
Customer Service Specialist
Dick's Sporting Goods
03.2023 - 01.2024
Senior Team Lead
Regal Cinemas
06.2021 - 03.2022
Team Lead
Regal Cinemas
03.2020 - 03.2021
Floor Staff
Regal Entertainment Group
03.2017 - 03.2020
Fleet Performance Specialist
Vivint Solar
03.2016 - 08.2016
Member Services Representative
Young Living
03.2015 - 02.2016
Completion Certificates - Aviation Maintenance Technology Program
Southwestern Illinois College
World Languages with an emphasis in Japanese
College of Southern Nevada
High School Diploma -
Francis Howell High School