Joshua Frei
College Station,TX
Summary
Organized and motivated professional with a proven track record in quality control and service management. Currently serving as Service Manager at G-CON Manufacturing, leading service projects from planning through completion while coordinating customer support, troubleshooting, and scheduling. Skilled in aligning materials, manpower, and travel logistics to ensure project success, and experienced in estimating, quoting, and invoicing service work. Known for strong time management, organizational abilities, and the ability to deliver results in fast-paced, detail-driven environments.
Overview
11
11
years of professional experience
Work History
Service Manager
G-CON Manufacturing
12.2024 - Current
- Oversee all service projects from planning through completion, coordinating with customers on troubleshooting and scheduling.
- Manage internal logistics to ensure materials, manpower, and travel are aligned for each job.
- Support estimating, quoting, and invoicing processes to drive efficient project delivery and customer satisfaction.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
Quality Control Technician
G-CON Manufacturing
09.2020 - 12.2024
- Led quality control of super structures, conducting 50-point inspections before release to other trades.
- Assisted in procurement and inspected critical materials including windows, doors, AHU units, and HVAC components.
- Read and interpreted engineering drawings across structural, HVAC, plumbing, electrical, automation, and architectural trades.
- Identified recurring production issues and collaborated with management to implement solutions.
- Supported R&D projects and created detailed quality reports.
- Oversaw installation site quality to ensure compliance with standards.
- Acted as Installation Manger for two Projects
Fabrication Technician
G-CON Manufacturing
10.2019 - 09.2020
- Fabricated aluminum super structures including framing for doors, windows, and passthroughs.
- Studied blueprints and specifications for accurate layouts.
- Operated forklifts, scissor lifts, sky tracks, and hydraulic shears.
- Collaborated with coworkers to address product issues and improve processes.
- Used cranes to hoist and install structural aluminum components.
Carpenter Apprentice
Centex Countertops
08.2018 - 08.2019
- Built and installed cabinets and laminate countertops.
- Ensured work quality and compliance with design specifications.
- Maintained organized, clean, and safe worksites.
Installation Supervisor
Centex Countertops
12.2014 - 08.2018
- Supervised a team of 3–6 installers for cabinet and countertop projects.
- Managed field staff and resolved escalated issues.
- Coordinated company and contract employees for efficient installations.
- Surveyed sites to plan installations and mitigate potential issues.
- Ensured high-quality service to promote customer satisfaction.
Education
Diploma -
Franklin High School
Franklin, TX05.2013
Skills
- Service Project Management
- Quality Control & Inspections
- Estimating, Quoting & Invoicing
- Customer Communication & Troubleshooting
- Blueprint & Engineering Drawing Reading
- Team Leadership & Coordination
- Problem-Solving & Process Improvement
- Microsoft Office Suite
- Time Management & Organizational Skills
- Strategic business planning
- Culture development
Timeline
Service Manager
G-CON Manufacturing
12.2024 - Current
Quality Control Technician
G-CON Manufacturing
09.2020 - 12.2024
Fabrication Technician
G-CON Manufacturing
10.2019 - 09.2020
Carpenter Apprentice
Centex Countertops
08.2018 - 08.2019
Installation Supervisor
Centex Countertops
12.2014 - 08.2018
Diploma -
Franklin High School
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