Joshua French
Galveston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Circle K
12.2021
- Worked primarily as a cashier during the late night hour shift (10pm - 6am).
- Handled customer purchases ranging from food, beverages, toiletries, cigarettes, scratch cards, lotto tickets, and alcohol.
- Accounted for all sales for the previous workday across all registers, marking profit gains and losses on company-assigned forms, and securing over-the-counter safes until the next day.
- Started and finished TABC training in order to serve alcohol to patrons of legal age, along with receiving certification for said training.
- Wiped down surfaces and maintained the cleanliness of the storefront and bathrooms during slow periods between customers.
- Restocked and fronted merchandise throughout the store during slow periods between customers, making sure to have item labels facing frontwards while on display.
- Maintained a personable but professional relationship with customers both regular and passer-by.
- Refilled fountain drink and coffee dispensers before the morning customers arrived.
Cashier
Lucky Way
02.2024 - 12.2024
- Worked as a cashier and stocker during hours, primarily from mid-afternoon to closing, although occasionally worked from morning to mid-afternoon.
- Assisted customers with payments at front cash register and helped shoppers find items while shopping if needed.
- Stocked shelves and drink coolers in-between customers and regularly organized display rows for easy product recognition.
- Swept and mopped store daily in preparation for closing at nighttime.
- Counted, priced, and stocked weekly deliveries of product of both perishable and non-perishable varieties.
- Sorted and stocked cigarettes, vapes, and miscellaneous tobacco products at front counter.
- Assisted customers with purchasing alcohol at connected liquor store also owned by the managers.
- Scanned, paid out, and sold lottery tickets and scratch-offs at front counter for customers.
- Kept trash cans free of garbage from both inside and outside of the store.
- Restocked ice and syrup for soda fountain on a daily basis.
- Closed out cash register computers, counted money, and dropped large cash balances into safe at night before closing.
Materiel Manager
United States Air Force
11.2017 - 10.2021
- Manually and digitally counted the inventories of multiple aircraft part warehouses across Nellis Air Force Base.
- Used computerized systems to update inventory databases on a daily, weekly, and monthly basis.
- Kept a professional work attitude alongside my coworkers and treated superiors and upper superiors with the utmost respect.
- Regularly tidied and cleaned both the work environment and the section office.
- Helped maintain and keep inventory of a warehouse full of individual protective equipment (IPE).
- Issued IPE gear to customers for both training and deployment scenarios using both paper and electronic forms.
- Regularly used local computer system to maintain customer accounts, including the gear they are issued in order to hold customers accountable for their borrowed equipment.
- Assisted in the return process of used IPE gear including disinfecting the equipment and returning it to predesignated storage containers throughout the warehouse.
Cashier
Kid To Kid
06.2016 - 08.2016
- Operated cash register at front of store to assist with customer purchases.
- Kept the work environment and bathroom areas clean of any tripping hazards or clutter.
- Used downtime to sort and properly arrange clothing on store displays and clothing racks.
Education
High School Diploma -
Bryan Station High School
Lexington, KY05.2017
Skills
- Critical Thinking
- Typing Proficiency
- Calendaring
- Recordkeeping Strengths
- Store Maintenance
- Active Listening
- Refund Processing
- Process Optimization
- Retail Materials Management
- Microsoft Word
- Customer Relations
- Computer Proficiency
Timeline
Cashier
Lucky Way
02.2024 - 12.2024
Customer Service Representative
Circle K
12.2021
Materiel Manager
United States Air Force
11.2017 - 10.2021
Cashier
Kid To Kid
06.2016 - 08.2016
High School Diploma -
Bryan Station High School