joshua frye
LINN VALLEY
Summary
Dynamic professional with a solid foundation in team leadership and customer service. Recognized for optimizing operations and mentoring staff, ready to leverage skills in enhancing service quality and operational excellence.
Overview
10
10
years of professional experience
Work History
Shift Leader
Wingstop
Overland Park, KS
04.2022 - 05.2026
- Supervised daily operations to ensure efficient service and adherence to company standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Coordinated shift schedules to align staffing with peak business hours for improved productivity.
- Enforced health and safety regulations, maintaining a clean and safe work environment.
- Resolved customer complaints effectively, enhancing overall guest satisfaction ratings.
- Monitored performance metrics to identify areas for improvement in team efficiency.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Cook
Chipotle
Olathe, KS
05.2018 - 03.2022
- Prepared high-quality ingredients for cooking, ensuring freshness and adherence to food safety standards.
- Operated kitchen equipment efficiently, maintaining cleanliness and safety protocols during food preparation.
- Collaborated with team members to streamline meal service and enhance customer satisfaction during peak hours.
- Mentored junior cooks on proper cooking techniques and kitchen best practices to improve overall team performance.
- Conducted regular quality checks on food items, ensuring compliance with health regulations and quality assurance standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Sandwich Artist
Jimmy John's
Olathe, KS
07.2016 - 02.2018
- Prepared high-quality sandwiches following established recipes and customer specifications.
- Ensured cleanliness and organization of workstations to maintain food safety standards.
- Managed inventory levels by tracking stock and restocking supplies as needed.
- Assisted in training new team members on sandwich preparation techniques and company procedures.
Education
High School Diploma -
Olathe North Highschool
Olathe, KSSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Training assistance
- Strong verbal and written communication
- POS system operation
- Inventory counts
- Complaint resolution
- Sales and upselling
- Shift paperwork completion
Timeline
Shift Leader
Wingstop
04.2022 - 05.2026
Cook
Chipotle
05.2018 - 03.2022
Sandwich Artist
Jimmy John's
07.2016 - 02.2018
High School Diploma -
Olathe North Highschool