Joshua Fussell
Statesville,NC
Summary
Accomplished EMS Operations Supervisor with a proven track record at Iredell County Emergency Medical Services, enhancing team efficiency and patient outcomes. Expert in staff management and complex problem-solving, I excel in training and mentoring, significantly improving operational workflows. My leadership ensures high-quality service delivery, fostering customer satisfaction and loyalty. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
22
22
years of professional experience
1
1
Certification
Work History
EMS Operations Supervisor
Iredell County Emergency Medical Services
10.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Owner/ Operator
JF Renovations And Remodeling LLC
11.2002 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Field Training Officer
Iredell County Emergency Medical Services
10.2009 - 10.2019
- Served as a positive role model for new officers, demonstrating professionalism, integrity, and commitment to public service at all times.
- Conducted regular assessments to gauge trainee competence in critical skills, adjusting training plans as needed to address gaps in knowledge or ability.
- Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
- Mentored new officers throughout their probationary period, offering guidance on best practices for successful career advancement within the department.
- Maintained accurate records of each officer''s progress throughout their training program, facilitating timely completion of required milestones for graduation from probationary status.
- Conducted scenario-based exercises simulating real-world law enforcement situations, preparing trainees for the challenges they would face in the field.
Paramedic
Iredell County Emergency Medical Services
12.2002 - 10.2009
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Transferred patients safely and securely to medical facilities for continued care.
Education
Bachelor of Arts - Wilderness Leadership And Expierential Education
Brevard College
Brevard, NC05.2001
High School Diploma -
Statesville Senior High School
Statesville, NC06.1996
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Inventory Control
- Staff Discipline
- Schedule development
Certification
- Certified NC EMT Paramedic, Mitchell Community College - obtained 2002
- Iredell County Management Training ; Iredell County HR Department; Training -2023
- Certified ACLS Mitchell Community College- 2022
- Certified PALS; Mitchell Community College- 2022
- Certified ICS 100, 200, 300,400 ,700,800
Timeline
EMS Operations Supervisor
Iredell County Emergency Medical Services
10.2019 - Current
Field Training Officer
Iredell County Emergency Medical Services
10.2009 - 10.2019
Paramedic
Iredell County Emergency Medical Services
12.2002 - 10.2009
Owner/ Operator
JF Renovations And Remodeling LLC
11.2002 - Current
Bachelor of Arts - Wilderness Leadership And Expierential Education
Brevard College
High School Diploma -
Statesville Senior High School
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