JOSHUA GALBRAITH

• Conduct high-volume customer outreach in support of OnDeck's small-business lending operations.
• Communicate with prospective customers to understand business needs, answer questions, and determine appropriate next steps.
• Maintain accurate customer and activity records while managing daily performance expectations and competing priorities.

• Completed 100+ delivery stops per day while maintaining accuracy, timeliness, safety, and professional customer service.
• Safely loaded, transported, and delivered packages while maintaining accountability for customer property and delivery records.
• Independently managed assigned routes and adapted to changing conditions, high-volume periods, and time-sensitive demands.
• Performed pre- and post-trip vehicle inspections and promptly reported issues to maintain operational readiness.

• Served as Load Team Chief overseeing 25 tons of rations while training 19 new Airmen on ramp operations.
• Managed aircraft cargo operations involving the safe loading, unloading, movement, and accountability of high-value and sensitive materials.
• Coordinated with ground crews and flight teams to execute mission-critical logistics under strict time constraints.
• Directed load team operations, managed 25 tons of rations, and trained 19 new Airmen on ramp procedures.
• Taught carrier field training to maintenance personnel, strengthening cross-functional operational knowledge and readiness.

• Managed specialized and time-sensitive cargo requiring strict adherence to safety, security, and regulatory procedures.
• Directed dispatching, routing, and tracking for a fleet of 20 operational vehicles supporting logistics operations.
• Maintained accountability for cargo, equipment, and personnel while coordinating rapidly changing mission requirements.
• Trained and provided operational guidance to a team of 20 specialists, strengthening consistency and mission readiness.

• Managed specialized and time-sensitive cargo requiring strict adherence to safety, security, and regulatory procedures.
• Maintained accountability for cargo, equipment, and personnel while coordinating rapidly changing mission requirements.
• Trained and provided operational guidance to a team of 20 specialists, strengthening consistency and mission readiness.
• Directed dispatching, routing, and tracking for a fleet of 2 operational vehicles supporting logistics operations.

• Provided travel support to more than 300,000 passengers in a high-volume international airport environment.
• Resolved passenger concerns through clear communication, empathy, sound judgment, and rapid problem solving.
• Processed travel documentation and verified identification while maintaining strict security and regulatory requirements.
• Supported high-visibility missions involving FLOTUS, the Chairman of the Joint Chiefs of Staff, and the INDOPACOM Commander.

Undergraduate coursework toward a Bachelor of Applied Science