Joshua Garcia
Surprise,AZ
Summary
Enthusiastic and reliable professional who takes pride in providing excellent guest service and creating memorable dining experiences for guests. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. High interest in learning and growing more in the Hospitality industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pool Food & Beverage Server
Hilton Phoenix Resort at the Peak
Phoenix, AZ
04.2024 - Current
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Successfully upsold premium beverage options, increasing overall sales revenues.
- Demonstrated flexibility in scheduling, adapting quickly to last-minute changes or additional shift coverage requirements when necessary.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Supported event coordination efforts by setting up banquet spaces according to specific client needs and preferences.
- Took up the opportunity to learn the craft of bartending and have gained enough skill to be the bartender on well.
- Able to represent the department for the month of June by being nominated for employee of the month for the resort.
Line Cook
Belmont Village Senior Living
Scottsdale, AZ
10.2022 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Barback
Crescent Ballroom
Phoenix, AZ
04.2022 - 09.2023
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
Line Cook
Banner Rehabilitation Hospital West
Peoria, AZ
07.2020 - 03.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained a clean and organized workstation, ensuring compliance with health department regulations.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Contributed to restaurant success by maintaining a positive attitude and strong work ethic under pressure.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cook/Prep Cook
Advanced Healthcare of Glendale
Glendale, AZ
10.2018 - 06.2020
- Cooked dinner for patients according to their dietary restrictions.
- Prepared stations for the next day
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
Some college in Culinary Arts -
Estrella Mountain Community College
05.2017
Skills
- Kitchen experience
- Excellent customer service
- Strong Communication Skills
- Efficient multitasking
- Team player mentality
- Culinary experience
- Food safety
- Restaurant experience
- Reliability and punctuality
- Money Handling
- Responsible Alcohol Service
- Table setting and bussing
- Hospitality service expertise
- Beverage Preparation
Certification
Food Handler Certification
Title IV Certificate
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Pool Food & Beverage Server
Hilton Phoenix Resort at the Peak
04.2024 - Current
Line Cook
Belmont Village Senior Living
10.2022 - Current
Barback
Crescent Ballroom
04.2022 - 09.2023
Line Cook
Banner Rehabilitation Hospital West
07.2020 - 03.2022
Cook/Prep Cook
Advanced Healthcare of Glendale
10.2018 - 06.2020
Some college in Culinary Arts -
Estrella Mountain Community College