Joshua Garcia
Customer Relations/Sales Professional
Eastvale,CA
Summary
Highly motivated and results-driven sales professional with over 8 years of customer-facing experience. Proven track record of delivering exceptional customer service and driving sales growth. Skilled in training and mentoring peers and new hires, consistently trusted to lead teams and guide them toward success. Adept at fostering strong customer relationships, resolving complex issues, and implementing effective sales strategies. Expertise in organizational development, sales strategy, and interpersonal communication, with additional proficiency in graphic design and data analysis. Seeking a remote or hybrid role that leverages leadership, sales, and customer service skills to drive business growth.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Category Manager Specialist
Best Buy
Eastvale, CA
08.2024 - Current
- Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
- Analyzed sales performance and adjusted marketing strategies to optimize revenue generation.
- Managed a diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
- Mentored junior team members in category management best practices, contributing to a high-performing and collaborative work environment.
- Led cross-functional project teams in the launch of new product lines, resulting in successful category expansion efforts.
- Lead product knowledge efforts for the appliances and home theater categories, ensuring customers receive expert advice and personalized recommendations.
- Consistently exceed individual and category sales goals through innovative selling techniques and relationship building.
- Foster a positive and collaborative team environment, serving as a mentor and resource for new hires and seasoned team members alike.
- Enhance customer satisfaction by resolving issues quickly, ensuring smooth and enjoyable shopping experiences.
- Optimize inventory management by coordinating with store leadership, monitoring stock levels, and maintaining an organized, visually appealing sales floor.
Sales Consultant Manager
Best Buy
Corona, CA
10.2022 - 08.2024
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Set ambitious yet achievable quarterly revenue targets for each member of the sales team in line with company goals.
- Managed key accounts, fostering long-term relationships with clients while consistently meeting or exceeding sales targets.
- Serve as a go-to resource for customers, offering expert assistance in product selection and troubleshooting.
- Recognized for consistently delivering outstanding customer service, leading to strong customer loyalty and repeat business.
- Assist in achieving sales targets by utilizing strong interpersonal skills to identify customer needs and recommend suitable products.
Support Service Lead
ClearMark Title Company
07.2021 - 08.2022
- Increased service quality by continuously updating knowledge on industry best practices and implementing improvements in processes.
- Maintained up-to-date knowledge on company policies and procedures for accurate information dissemination to clients.
- Facilitated clear communication between all parties involved in projects or tasks, resulting in successful outcomes and satisfied clients.
- Enhanced client satisfaction by providing timely and efficient support services.
- Developed and maintained strong client relationships, fostering trust through clear and professional communication.
- Utilized graphic design and marketing expertise to create tailored solutions for high-end clientele.
- Strengthened data analysis and entry skills, supporting accurate project tracking and business operations.
Crew Member
Trader Joe's
09.2017 - 12.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Gained invaluable experience in customer service, consistently praised for maintaining a positive, engaging demeanor in a fast-paced retail environment.
- Handled complex customer situations with professionalism and poise, ensuring customer satisfaction and retention.
- Developed exceptional communication and teamwork skills, contributing to a welcoming and efficient store atmosphere.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Bachelor of Arts - Psychology
California State University - Fullerton
Fullerton, CA 08.2024 - Current
Associate of Arts - Psychology
Santiago Canyon College
Orange, CA 09.2022 - 06.2024
Skills
- Customer Satisfaction & Retention: Proven ability to enhance the customer experience by delivering tailored solutions, resolving issues promptly, and building long-lasting relationships
- Sales & Strategy Development: Expertise in identifying customer needs, recommending appropriate products, and achieving sales goals through innovative strategies and a customer-first approach
- Interpersonal Communication: Strong verbal and written communication skills, able to convey complex information clearly and build rapport with diverse audiences
- Team Leadership & Development: Extensive experience training and mentoring staff, fostering a collaborative and performance-driven work environment
- Data Analysis & Reporting: Proficient in analyzing customer trends and sales data to inform decision-making and improve business outcomes
- Graphic Design & Creative Solutions: Ability to design and implement creative marketing strategies for a variety of audiences
Timeline
Category Manager Specialist
Best Buy
08.2024 - Current
Bachelor of Arts - Psychology
California State University - Fullerton
08.2024 - Current
Sales Consultant Manager
Best Buy
10.2022 - 08.2024
Associate of Arts - Psychology
Santiago Canyon College
09.2022 - 06.2024
Support Service Lead
ClearMark Title Company
07.2021 - 08.2022
Crew Member
Trader Joe's
09.2017 - 12.2021