Joshua Garcia
Houston
Summary
Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Seasoned Salesman with experience in diverse retail environments. Strengths lie in customer service, product knowledge, and ability to drive sales growth. Proven track record of consistently meeting and surpassing sales targets, thereby contributing significantly to previous employers' revenue stream. Exceptional interpersonal skills with the capability to build relationships fostering repeat business.
Overview
7
7
years of professional experience
Work History
Sales Associate
Cricket Wireless
Houston, TX
06.2022 - 02.2024
- Upsold additional items based on customer interests and needs.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Maintained cleanliness of store environment including floors, windows, displays.
Salesman
Constellation
Houston
05.2021 - 06.2023
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Greeted customers and provided information about products and services.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Provided timely follow-up on inquiries made by potential customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed key customer relationships to increase sales.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Negotiated deals and handled complaints or objections.
- Prepared and delivered appropriate presentations on products and services.
Scooper
Marble Slab Creamery
Houston
04.2019 - 05.2021
- Followed recipes and preparation techniques for sundaes, milkshakes, and other frozen desserts.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Scooped ice cream for sundaes and made milkshakes for patrons.
- Cleaned and organized utensil area, napkins station and restroom facilities.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Adhered to food safety guidelines when preparing products for sale.
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Trained new employees in proper scooping techniques and customer service etiquette.
Sales Associate
Amigo Energy
Houston
06.2018 - 06.2019
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Listened to customer needs to identify and recommend best products and services.
Drive-Thru Cashier
McDonald's
Houston
11.2016 - 05.2018
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Greeted patrons, speaking clearly to take orders and give details about food items.
- Inspected kitchen equipment regularly for proper functioning and safety hazards.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained knowledge of current menu items, prices, and promotions.
- Informed customers of regular deals or monthly specials to upsell orders.
Education
High School Diploma -
Houston Khan Academy
Houston, TXSkills
- Prospecting skills
- Customer relationship building
- Door-to-door sales
- Closing techniques
- Sales and marketing strategies
- Closing sales
- Promotional planning
- Sales consultation
- Customer retention
- Closing talents
- Sales negotiation
- Customer relationship management
- Upselling techniques
- Lead generation
- Sales forecasting
Timeline
Sales Associate
Cricket Wireless
06.2022 - 02.2024
Salesman
Constellation
05.2021 - 06.2023
Scooper
Marble Slab Creamery
04.2019 - 05.2021
Sales Associate
Amigo Energy
06.2018 - 06.2019
Drive-Thru Cashier
McDonald's
11.2016 - 05.2018
High School Diploma -
Houston Khan Academy