Joshua Gardner
Emery,UT
Summary
Effective quality professional bringing proven success in driving continuous improvement initiatives in Quality Engineer roles. Focused and diligent with commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiative to reduce error rates and optimize company processes.
Overview
10
10
years of professional experience
Work History
Senior QA Engineer
Vasion
04.2021 - Current
- Improved product quality by meticulously designing and executing test plans for software applications.
- Enhanced team efficiency by implementing agile methodologies and streamlining QA processes.
- Reduced software defects by conducting thorough regression testing and identifying areas for improvement.
- Increased customer satisfaction with timely and effective resolution of reported issues.
- Collaborated closely with developers to identify, reproduce, and resolve software bugs.
- Led cross-functional teams in the development of comprehensive test strategies, ensuring optimal product performance.
- Mentored junior QA engineers, fostering a culture of continuous learning and professional growth.
- Strengthened collaboration between QA, development, and product management teams through effective communication strategies.
- Coordinated monthly, and quarterly releases releases of our Virtual Appliance software.
- Coordinated daily, and weekly releases to our Customer Management Portal
- Facilitated cross team communication and coordination for releases and ensured necessary work and bugs were completed prior to large releases and updates.
- Trained QA and Developers on release process, new features, and Virtual Appliance overview.
Network Technician
Emery Telcom
12.2013 - 04.2021
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Executed critical tasks such as software upgrades, hardware upgrades, and seamless migrations on the Metaswitch platform.
- Managed complex processes including SIP trunking, translations, and subscriber configurations.
- Ensured the smooth and reliable operation of services on a day-to-day basis.
- Demonstrated proficiency in EAS, Perimeta, Sas, and Nseries Metaswitch products.
- Excelled in troubleshooting to address challenges promptly.
- Developed hands-on experience with various technologies and tools.
- Deep familiarity with Calix CMS and Compass applications.
- Strong grasp of fiber hardware components like 700 and 800 series ONTs and GPON cards/shelves.
- Proficient in utilizing NISC Ivue for subscriber management and provisioning.
- Worked extensively with Customer Service to train and teach them more about the voice network and features that we offered.
Education
Bachelor of Science - Management Information Systems
Utah State University
Logan, Utah12.2013
Associate of Arts -
Snow College
Ephraim, Utah05.2011
Skills
Bitbucket, Github, Jenkins pipelines
- Agile methodologies
- Usability testing
- Test case creation
- Regression testing
- Configuration and Troubleshooting
- JIRA proficiency
- Release Management
- Github, Bitbucket, Jenkins pipeline experience
- Software development lifecycle
Languages
Spanish
Limited Working
Timeline
Senior QA Engineer
Vasion
04.2021 - Current
Network Technician
Emery Telcom
12.2013 - 04.2021
Bachelor of Science - Management Information Systems
Utah State University
Associate of Arts -
Snow College
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