Heidi Leal
Winston-Salem,NC
Summary
Healthcare professional with extensive experience in patient scheduling and insurance verification. Proven track record in optimizing workflows to ensure timely claims processing and improve patient care. Strong organizational leadership skills contribute to enhanced operational efficiency.
Overview
6
6
years of professional experience
Work History
Hospital care center coordinator
TEK SYSTEMS
Sarasota, Florida
07.2024 - Current
- Verified patient insurance eligibility prior to appointments and procedures.
- Maintained detailed documentation of insurance verification processes and communications.
- Tracked pending verifications to ensure timely claims processing.
- Educated team members on updates in insurance policies and verification procedures.
- Coordinated daily operations to optimize workflow and foster team collaboration.
- Facilitated interdepartmental communication to streamline processes and enhance service delivery.
- Developed strategies to boost team performance and increase productivity.
- Managed inventory to ensure resource availability for ongoing projects.
TRAVEL SURGICAL MEDICAL Assistant
JOGN COTTOM DERMATOLOGY
Tampa, Florida
12.2023 - 07.2024
- Assisted dermatologists with patient examinations and treatment procedures, ensuring high standards of care.
- Administered injections, medications, and treatments under physician direction while ensuring safety.
- Collected and processed lab specimens for diagnostic testing, adhering to regulatory standards.
- Maintained accurate patient records using electronic health record systems for streamlined documentation.
- Coordinated patient scheduling and follow-up appointments, improving workflow and reducing wait times.
- Cleaned and maintained medical equipment and examination rooms to uphold hygiene standards.
- Educated patients on skin care treatments and post-procedure instructions, ensuring clarity and adherence to care plans.
- Collaborated with healthcare team to refine patient care processes, enhancing patient satisfaction and treatment outcomes.
TRAVEL MEDICAL ASSISTANT
OPTUM HEALTH
Tampa, Florida
01.2021 - 12.2023
- Assisted healthcare providers with patient examinations and medical procedures.
- Administered injections and medications per physician instructions.
- Measured vital signs and collected medical histories to prepare patients for examination.
- Educated patients on medication instructions and treatment plans to ensure understanding and adherence.
- Coordinated patient appointments and follow-up visits to maximize scheduling efficiency.
- Managed patient records using electronic health record systems.
- Maintained cleanliness and organization in examination rooms consistently.
- Participated in team meetings to identify workflow improvements and support better patient outcomes.
Education
Associate of Applied Science - CERTIFIED MEDICAL ASSISTANT
Florida Career College
Miami, FL05-2020
Skills
- Insurance verification
- Electronic health records
- Patient scheduling
- Medical terminology
- Workflow optimization
- Operations management
- Service improvement
- Data entry
- Scheduling and calendar management
- Schedule coordination
- Customer relationship management
- Client management
- Customer service
- Problem-solving
- Problem solving
- Staff management
- Effective communication
- Adaptability and flexibility
- MS office
- Risk management
Timeline
Hospital care center coordinator
TEK SYSTEMS
07.2024 - Current
TRAVEL SURGICAL MEDICAL Assistant
JOGN COTTOM DERMATOLOGY
12.2023 - 07.2024
TRAVEL MEDICAL ASSISTANT
OPTUM HEALTH
01.2021 - 12.2023
Associate of Applied Science - CERTIFIED MEDICAL ASSISTANT
Florida Career College