Joshua Giles
Summerdale,AL
Summary
Proven leader and adept operations manager with a track record of enhancing customer satisfaction and optimizing business processes at A+ Yard Maintenance, LLC and while at Walgreens. Specializes in relationship building and project management, achieving significant improvements in client service and team performance. Skilled in marketing and financial oversight, consistently delivering results beyond expectations.
Overview
2013
2013
years of professional experience
1
1
Certification
Work History
Owner
A+ Yard Maintenance, LLC
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
Manager
Walgreens
07.2007 - 10.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
MBA - Leadership
University of Mobile
Mobile, AL05.2013
Bachelor of Science - Marketing And Management
University of Alabama
Tuscaloosa, AL08.2006
Associate of Science - Business Administration
Faulkner State Community College
Bay Minette, AL05.2003
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Marketing
Affiliations
- Worship Leader at Church
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Commercial Applicator
Timeline
Manager
Walgreens
07.2007 - 10.2012
- CPhT - Certified Pharmacy Technician
- Licensed Commercial Applicator
Owner
A+ Yard Maintenance, LLC
MBA - Leadership
University of Mobile
Bachelor of Science - Marketing And Management
University of Alabama
Associate of Science - Business Administration
Faulkner State Community College
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