Joshua Gilman
Conroe,TX
Summary
Proven leader and quick learner, adept in managing service operations and leading teams to success. At Roto Rooter Plumbing, significantly enhanced customer satisfaction through effective problem resolution and strong client relationships. Skilled in customer service management and adaptive leadership, consistently achieving results in high-pressure environments. I am willing to go the extra mile to make sure the team as a whole is functioning properly and has what they need to succeed.
Overview
6
6
years of professional experience
Work History
Field Service Supervisor
Roto Rooter Plumbing
08.2023 - Current
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Facilitated communication between office personnel, subcontractors, and customers.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
Concrete Finisher
Mussleman And Hall
08.2021 - 06.2023
- Set wood and other forming materials to prepare for concrete pours.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Demolished and repaired old concrete surfaces.
- Mixed, spread, and patched concrete to specifications.
Infantry Team Leader
Army
03.2018 - 08.2021
- Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
- Utilized tactical expertise to make critical decisions under pressure, leading to successful outcomes in high-stress situations.
- Improved morale within the team by addressing concerns promptly and offering constructive feedback.
- Led fire team during infantry dismounted battle drills and situational training exercises.
Education
Diploma -
Leavenworth Sr High School
Leavenworth, KS05.2017
Skills
- Safety meetings
- Customer Service Management
- Scheduling job
- Managing service operations
Leadership
Adaptive
Quick learner
- Exceptional interpersonal skills
Timeline
Field Service Supervisor
Roto Rooter Plumbing
08.2023 - Current
Concrete Finisher
Mussleman And Hall
08.2021 - 06.2023
Infantry Team Leader
Army
03.2018 - 08.2021
Diploma -
Leavenworth Sr High School