Joshua Gonzales
Houston,TX
Summary
Dedicated and results-driven leader with over 8 years of customer service experience, consistently delivering exceptional care and hospitality to both the community and clients. Known for quick adaptability and a strong work ethic, achieving top performance in every role. While lacking a formal college degree, a wealth of practical knowledge and a commitment to continuous learning ensure readiness to tackle any challenge. Confident in abilities and eager to contribute positively to organizational success, bringing a proactive approach to every opportunity.
Overview
9
9
years of professional experience
Work History
Student Loan Advisor
Nelnet Student Loan Services
Lincoln, NE
11.2023 - 03.2026
- Guided clients through student loan application processes, ensuring adherence to federal regulations.
- Provided detailed information on loan repayment options and strategies tailored to individual financial situations.
- Developed and maintained comprehensive knowledge of student loan programs and policies to assist clients effectively.
- Resolved customer inquiries via phone, email, and chat to ensure satisfaction and retention.
- Managed escalated issues with empathy and professionalism, enhancing conflict resolution strategies.
Night Operations Manager
Chick Fil A
Houston, TX
08.2021 - 10.2023
- I manage a team of about 20 workers everyday to achieve excellence through fast service and great hospitality. I also keep track of the stores labor percentages and waste management. I also deal with customer complaints or any bad experience and try my best to make it up to them.
- Managed staff scheduling, optimizing labor costs while maintaining service quality.
- Implemented training programs for new team members, enhancing operational efficiency.
- Led performance reviews, providing constructive feedback to promote staff development and retention.
- Oversaw nightly operations, ensuring compliance with health and safety regulations.
Floor Manager
Bed Bath and Beyond
Houston, Texas
02.2020 - 08.2020
- Lead a team of associates in a certain department to help organize and prepare areas of the store for customers. I would help bring out product from the warehouse and decide where to place it on the shelves due to popular demand or shopping habits. I would also help with product inventory and price changing. However Covid-19 hit during this year and put the job out of business and never reopened.
- Mentored staff to improve customer service skills and product knowledge, fostering a collaborative environment.
Phlebotomist
Biolife Plasma Center
11.2018 - 02.2020
- I prepared the area and patient for donation. Assembled the plasma donation machine and programmed it to the right setting. I would then perform a venipuncture to draw the blood from the patient to donate. Would also help out in the warehouse sorting out saline and other equipment and shipping plasma bottles.
- Collected blood samples with precision, ensuring patient comfort and adherence to safety protocols.
- Processed donor registration and maintained accurate records in compliance with regulatory standards.
Villa Bar/Grill Associate
Villa Sport Athletic Club and Spa
Cypress, TX
01.2017 - 10.2018
- I would man the grill located on the outside pool deck of the athletic club. Making a variety of food items for club members. I would also man the bar located in the adult pool area, serving all types of delicious cocktails and refreshers. All while making great connections with members and coworkers.
Education
High School Diploma -
Lonestar College
02-2018
Diploma - undefined
Cypress Springs High School
06-2016
Skills
- Financial counseling
- Customer service
- Time management
- Decision-making
- Team leadership
- Complex Problem-solving
- Safety compliance
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Computer proficiency
Timeline
Student Loan Advisor
Nelnet Student Loan Services
11.2023 - 03.2026
Night Operations Manager
Chick Fil A
08.2021 - 10.2023
Floor Manager
Bed Bath and Beyond
02.2020 - 08.2020
Phlebotomist
Biolife Plasma Center
11.2018 - 02.2020
Villa Bar/Grill Associate
Villa Sport Athletic Club and Spa
01.2017 - 10.2018
Diploma - undefined
Cypress Springs High School
High School Diploma -
Lonestar College