Tracy Brumfield
Hapeville,GA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Experienced with navigating complex student loan regulations to provide accurate and timely advice. Utilizes strong analytical skills to assess client needs and develop customized financial plans. Knowledge of effective communication techniques ensures client satisfaction and successful financial outcomes.
Overview
18
18
years of professional experience
Work History
Student Loan Advisor
Nelnet Student Loan Services
10.2021 - 08.2025
- Facilitated group workshops educating attendees about managing student loan debt responsibly and exploring alternative repayment options available to them.
- Utilized data analysis tools to monitor trends in borrower behavior, identifying areas for potential improvement or intervention efforts.
- Advised borrowers on deferment and forbearance options during financial hardships, helping them maintain good loan standing.
Cashier
Kroger
03.2018 - 08.2021
- Answered customer telephone calls promptly and appropriately
- Executed currency and credit transactions quickly and accurately
- Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
- Collected credit card and cash payments to complete transactions for customer orders
- Provided exceptional customer service with efficient, prompt transactions
- Maintained an orderly and clean checkout area
- Followed proper cash handling procedures
- Maintained a neat and tidy checkout area
- Greeted customers and answered any questions they had
- Trained new cashiers on proper cash handling procedures
- Managed and maintained the cash register at a local grocery store for 2 years
- Ensured that all customer transactions were completed accurately
- Merchandise for in-store display Maintain Self-Check out
Customer Service Agent
Working Solutions Inc
03.2016 - 07.2018
- Answered patient questions promptly through email, phone and in person
- Contributed to patient care plan development and monitoring in outpatient setting
- Created agendas and communication materials for team meetings
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
- Analyzed customer feedback to identify potential areas of improvement
- Maintained up-to-date knowledge of products and services
Backup manager/Cashier
Wayfield Foods
12.2007 - 05.2017
- Maintained knowledge regarding payment in the form of cash, checks, credit, vouchers/traveler’s checks, or automatic debit
- Provided exceptional customer service with efficient, prompt transactions
- Maintained awareness of surroundings and secured cash to prevent potential losses
- Established and identified prices of goods, services, or admission, tabulating bills using calculators, cash registers, or optical price scanners
- Answered customer telephone calls promptly and appropriately
- Balanced currency, coins, and checks in cash drawers at the end of my shift, calculating daily transactions using computers, calculators, or adding machines
- Operated the register, accurately and efficiently delivering an error-free transaction record and balanced drawer at the end of every shift
Coder
Atlanta Vision Clinic
04.2015 - 02.2016
- Medical Insurance Billing and, Externship AR posting
- Handled patient information and Filing Charts
- Processed insurance information and verification
- Handled inbound calls and patient scheduling
- Submitting 1500 Insurance Claim forms
- Maintain medical billing and coding daily
- Interact and corresponded with insurance
Education
High School Diploma -
Penn Foster High School
10-2014
Certificate - Medical Billing and Coding
Everest College
Atlanta, GA04.2015
Skills
- Applications
- Coding
- Filing
- Key Accounts
- Medical
- Patient Care
- Territory Management
- Billing
- Insurance
- Management
- Medical Billing
- Planning
- Written Communication
- Loan servicing
- Credit analysis
- Financial counseling
- Loan origination
Timeline
Student Loan Advisor
Nelnet Student Loan Services
10.2021 - 08.2025
Cashier
Kroger
03.2018 - 08.2021
Customer Service Agent
Working Solutions Inc
03.2016 - 07.2018
Coder
Atlanta Vision Clinic
04.2015 - 02.2016
Backup manager/Cashier
Wayfield Foods
12.2007 - 05.2017
Certificate - Medical Billing and Coding
Everest College
High School Diploma -
Penn Foster High School
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