JOSHUA GOOD
Anduzzi's Sports Club/Great North Hospitality Group
GREENBAY,WI
21
Years of experience
Director of Operations leading 5+ locations at once across hospitality, culinary, and guest experience functions. Drives service quality, compliance, scheduling, inventory, and team development across 10+ managers while completing 8+ audits per year and strengthening brand consistency and operational performance. Partners with ownership on promotions and community outreach to lift engagement, revenue, and customer satisfaction.
Work History
Director of Operations
3 Years 3 Months- Coordinate 5 seasonal promotions quarterly to support local engagement and keep event planning organized.
- Manage 10 scheduling updates weekly across locations to keep shifts aligned and service coverage consistent.
- Direct multi-location operations to strengthen service quality, brand consistency, and day-to-day execution.
- Hire, mentor, and empower management teams to improve performance and support retention across the organization.
- Deploy scheduling, inventory, and guest-engagement systems to streamline operations and improve daily coordination.
- Partner with ownership on promotional campaigns and community outreach to increase local engagement.
- Maintain regulatory compliance and lead internal audits to support safe, consistent operations.
Corporate Chef / Corporate Support
12 Years 9 Months- Reduced food costs by 7% through smarter purchasing and forecasting across multiple accounts.
- Opened new accounts and delivered on-site support to launch operations, train staff, and stabilize service standards.
- Traveled to locations for promotional cooking events and leadership support, strengthening guest experience management.
- Guided locations through USDA audits and implemented compliance protocols to support food safety and regulatory readiness.
- Developed market-driven recipes and menus that balanced current trends with budget requirements.
- Managed vendor contracts and streamlined delivery logistics to improve supply consistency across accounts.
Food Service Director
2 Years 6 Months- Built 14 staff schedules weekly within budget, balancing coverage across school meal programs.
- Oversaw 3 meal services daily across six schools, supporting consistent breakfast and lunch operations.
- Planned menus and special event catering while following allergy protocols and food safety standards.
- Hired and supervised food service staff, supporting reliable day-to-day coverage and team performance.
- Oversaw procurement, inventory, payroll, and monthly reporting to keep operations organized and controlled.
- Directed daily food service operations, ensuring quality standards, safety compliance, and client satisfaction.
Director of Dining Services
2 Years 2 Months- Collected 10 resident feedback notes weekly to refine dining preferences, service quality, and individualized meal plans.
- Developed a cost-saving meal prep program that cut labor expenses by 30% through streamlined kitchen workflows.
- Collaborated with dietitians to design resident-focused menus aligned with nutritional needs and dining preferences.
- Launched a home-style dining initiative that improved resident satisfaction and supported better nutrition outcomes.
- Personalized meal plans based on resident feedback to strengthen engagement and day-to-day dining experience.
- Directed daily dining operations, ensuring service consistency and resident satisfaction
- Supervised culinary and service staff, assigning responsibilities and reinforcing performance expectations
- Coordinated menu planning with dietary needs, preferences, and regulatory requirements
- Monitored food safety practices, sanitation standards, and kitchen compliance procedures
Education
High School Diploma
Skills
Operations leadership & strategy
Multi-location operations management
Budgeting & cost control
P&L management & financial reporting
Budget variance analysis
Staff recruitment
Training & development
Performance coaching & team building
Employee retention strategy
Culinary arts & food safety standards
Menu planning & food presentation
Timeline
Director of Operations
Anduzzi's Sports Club/Great North Hospitality Group
07.2023 - CurrentRead More
Corporate Chef / Corporate Support
Taher Inc
10.2010 - 07.2023Read More
Food Service Director
Taher Inc
04.2008 - 10.2010Read More
Director of Dining Services
Beverly Living Centers
02.2006 - 04.2008Read More
Waterford High School
High School Diploma
Read More