Joshua Goodman
Cincinnati,OH
Summary
Technical support professional bringing valuable experience to role. Known for effectively resolving technical issues and enhancing user experiences. Highly collaborative, with strong focus on team synergy and adaptability. Skilled in diagnosing and addressing technical challenges with proficiency and reliability.
Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.
Overview
21
21
years of professional experience
Work History
Technical Support Specialist
FIT Technologies
Cincinnati, OH
09.2019 - 03.2026
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Diagnosed and troubleshot system errors using remote support tools to enhance user experience.
- Developed and maintained documentation for technical procedures and troubleshooting guides.
- Collaborated with cross-functional teams to implement process improvements in support workflows.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- HIPPA trained and certified for 2026
Shift Manager
Aldi
Cincinnati, OH
08.2014 - 09.2019
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Optimized inventory management processes, reducing waste and improving stock accuracy.
- Coordinated team schedules to maintain adequate staffing during peak hours and events.
- Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
Customer Service Manager
Remke Markets
Cincinnati, OH
05.2010 - 08.2014
- Answer customer questions and provide assistance to ensure a positive shopping experience
- Address problems and complaints in person and on the phone.
- Open and close store, which includes counting cash drawers and having access to the safe and making bank deposits.
- Conducted performance evaluations, providing feedback to enhance employee development and productivity.
- Implemented cost-saving initiatives that improved overall store profitability without compromising quality.
Frontlines Customer Service, Cashier, Bigg's
Cincinnati, OH
05.2005 - 05.2010
- Trained in several store departments. Worked stocking shelves in grocery and in produce along with garden center care and maintenance.
- Provided great customer service with an established knowledge of the products.
- Marked clearance products with updated price tags, unloaded trucks, stocked shelves, and carried merchandise out to the floor.
Education
High School Diploma -
Lasalle High School
Cincinnati, OH05-2012
Skills
- Technical troubleshooting
- Remote IT implementation
- Remote support
- Incident management
- Customer support
- Hardware configuration
- HIPPA certified
- Customer service
- Network diagnostics
- Software diagnosis
- Software installation
Timeline
Technical Support Specialist
FIT Technologies
09.2019 - 03.2026
Shift Manager
Aldi
08.2014 - 09.2019
Customer Service Manager
Remke Markets
05.2010 - 08.2014
Frontlines Customer Service, Cashier, Bigg's
05.2005 - 05.2010
High School Diploma -
Lasalle High School