Joshua Goodrich
Harwich,MA
Summary
Dedicated assistant manager with a strong focus on customer service and team leadership. Proven ability to resolve issues promptly and effectively, ensuring high levels of customer satisfaction. Accustomed to the management of a fast-paced retail environment while receiving wholesale vendors and simultaneously ensuring health & safety compliance.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Assistant Manager
Rocky Neck Fish Co
Chatham, MA
09.2022 - 07.2024
- Coordinated staff schedules to optimize labor resources during peak hours.
- Trained new employees on company policies and operational procedures.
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Supported inventory management by tracking stock levels and product availability.
- Supervised day-to-day operations to meet performance, quality and service expectations when manager was off.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored quality control standards, ensuring compliance with health regulations.
- Handled customer inquiries, resolving issues promptly to maintain loyalty.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Contact point for local fishermen and Boston wholesale, facilitating smooth transaction and transportation of goods.
- Hands-on experience with Toast retail system, troubleshooting both hardware and software issues.
Retail Sales Associate
Mac Seafood
Chatham, MA
07.2015 - 09.2018
- Assisted customers with product selection and inquiries to enhance the shopping experience.
- Managed inventory levels, ensuring product availability and freshness for optimal sales performance.
- Trained new staff on customer service protocols and operational procedures for consistent service delivery.
- Executed daily cash handling procedures, maintaining accuracy in transactions and reconciliation.
- Implemented visual merchandising strategies to improve product presentation and attract customer attention.
- Developed relationships with regular customers, fostering loyalty and repeat business through personalized service.
- Resolved customer complaints effectively, improving satisfaction and retention rates through proactive support.
Education
No Degree - Business
University of Massachusetts, Amherst
Amherst, MAHigh School Diploma -
Monomoy Regional
Harwich, MA06-2017
Skills
- Retail operations
- Inventory management
- Money handling
- Customer service
- Customer rapport
- Team leadership
- Client relations
- Time management
- Operational planning
- Vendor relationship management
- Problem resolution
- Strategic thinking
Certification
ServSafe Certified
HAACP Certified
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Rocky Neck Fish Co
09.2022 - 07.2024
Retail Sales Associate
Mac Seafood
07.2015 - 09.2018
No Degree - Business
University of Massachusetts, Amherst
High School Diploma -
Monomoy Regional