Summary
Overview
Work History
Education
Skills
Timeline
Personal Interests
Generic

Joshua Grant

Windham ,ME

Summary

Organized and dependable professional with a proven ability to manage multiple priorities while maintaining a positive attitude. Known for taking initiative and embracing additional responsibilities to support team success. Hardworking and passionate, with a strong eagerness to learn, grow, and develop new skills.

Overview

9
9
years of professional experience

Work History

Integrated Paid Leave Specialist

Unum
09.2024 - Current
  • Managed leave administration processes for FMLA, PFML, corporate-paid, and state programs in compliance with company policies and regulations.
  • Assessed eligibility, calculated benefits, and adjudicated complex cases involving overlapping leave protections.
  • Reviewed medical certifications and coordinated with Nurse Case Managers when necessary.
  • Stayed current with evolving federal/state leave laws and customer-specific requirements.
  • Issued compliant communications and maintained accurate, timely documentation.
  • Partnered with internal teams to ensure seamless claim management and resolution.
  • Built strong relationships with employees and HR contacts through clear communication and customer-focused service.
  • Delivered high-quality results while meeting accuracy and service standards.
  • Educated stakeholders on leave regulations, statutory programs, and industry trends.

CDL Class B Driver

Nappi Distributors
06.2023 - 09.2024
  • Enhanced customer satisfaction by ensuring timely and safe deliveries of goods.
  • Generate and verify invoice accuracy and contents of inventory loads.
  • Loading and unloading cargo, ensuring secure transport and minimal damage to goods.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided courteous service to customers at each stop, addressing inquiries or concerns while representing the company positively.

Assistant Lacrosse Coach

MSAD 6
03.2017 - Current
  • Varsity and JV assistant coach
  • Led and motivated lacrosse team members to new heights of athleticism, gameplay and sportsmanship.
  • Corrected deficiencies in player scooping, passing and other critical techniques.
  • Organized practice sessions, exercise and conditioning to improve player performance.
  • Offered constructive feedback to team members to help reach goals.

Program Manager/ Self Directed Service Coordinator

Residential Resources
09.2022 - 06.2023
  • Managed and supervised daily operations and staffing levels at three group homes for individuals with developmental disabilities.
  • Managed employee schedules and payroll functions.
  • Demonstrated critical thinking skills while dealing with unforeseen crisis situations.
  • Supported clients and created goals to encourage self-confidence and self-esteem giving them the ability to establish meaningful and long-lasting relationships in the community.
  • Responsible for filing reportable events with the State of Maine.

Deck Hand and General Laborer

Lionel Plante Associates
11.2021 - 09.2022
  • Loaded, unloaded, and moved material on and off a barge to be delivered to islands located in Casco Bay.
  • Performed general construction labor tasks.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.

Water Systems Operator

Portland Water District
03.2020 - 11.2021
  • Maintain and repair water distribution systems that delivered water to the Greater Portland area.
  • Daily duties included:
  • Repairing water leaks
  • Repairing and/or replacing valve and service boxes
  • Overall maintenance of fire hydrants within the system
  • Class B CDL operator

Member Services Representative

Planet Fitness
11.2017 - 03.2020
  • Delivered exceptional customer service to every member by leveraging knowledge of services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support.
  • Assisted the manager with interviewing and hiring new team members as well as collecting and analyzing month end statistics.

Assistant Manager

Lids Locker Room
08.2016 - 11.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing their needs, and maintaining current knowledge of consumer products.
  • Managed all club membership sales to include creating strategies to increase club participation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Conducted interviews and hired successful candidates.
  • Assisted store and regional managers with other duties as assigned.

Education

High School Diploma -

Bonny Eagle High School
Standish, ME
06.2016

Skills

  • Integrated Paid Leave Administration (FMLA, PFML, Corporate & State Programs)
  • Active Life and Health Insurance Licenses
  • Regulatory Protocols & Compliance
  • Payroll Administration in ADP
  • Case Adjudication & Medical Certification Review
  • Program Management
  • Staff Support & Employee Relations
  • Strong Problem Solving & Critical Thinking
  • Crisis Management
  • Cross-Functional Team Collaboration
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Timeline

Integrated Paid Leave Specialist

Unum
09.2024 - Current

CDL Class B Driver

Nappi Distributors
06.2023 - 09.2024

Program Manager/ Self Directed Service Coordinator

Residential Resources
09.2022 - 06.2023

Deck Hand and General Laborer

Lionel Plante Associates
11.2021 - 09.2022

Water Systems Operator

Portland Water District
03.2020 - 11.2021

Member Services Representative

Planet Fitness
11.2017 - 03.2020

Assistant Lacrosse Coach

MSAD 6
03.2017 - Current

Assistant Manager

Lids Locker Room
08.2016 - 11.2017

High School Diploma -

Bonny Eagle High School

Personal Interests

I am an avid golfer who enjoys outdoor activities such as hunting, fishing, and camping. I’m also passionate about lacrosse and find great fulfillment in coaching and mentoring young adults. Most importantly, I’m a proud father to a new baby, which has brought a rewarding new dimension to my life outside of work.

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