Quinn McInturff
Integrated Paid Leave Specialist
Wilson,NC
Summary
Analytical and detail‑driven Integrated Paid Leave Specialist at Unum with a strong foundation in leave administration, FMLA compliance, and complex case management. Adept at translating operational challenges into actionable insights that improve workflows, strengthen employee experience, and enhance organizational efficiency. Known for leveraging data, policy knowledge, and cross‑functional collaboration to streamline processes, reduce errors, and support strategic decision‑making. A clear communicator and proactive problem‑solver committed to optimizing leave operations and contributing to Unum’s broader business goals.
Overview
21
21
years of professional experience
Work History
Integrated Paid Leave Specialist
Unum
01.2023 - Current
- Provided compassionate support to employees during their leaves of absence, addressing concerns promptly and offering guidance as needed.
- Negotiated favorable return-to-work arrangements with managers, promoting a smooth transition for employees on extended leave.
- Processed new leaves efficiently to ensure timely completion.
- Partnered with Managers to provide Mentoring and training to new team members.
- Assessed leave time eligibility and availability for employees requesting PFML, Corporate Paid leave, and Statutory benefits.
- Determined and generated appropriate communications to comply with PFML, and where applicable FMLA and State regulations and customer procedures.
- Review medical certifications and other documentation submitted; consulted with Nurse Care manager if needed.
- Provided excellent customer service by paying appropriate claims promptly and quickly responding to all inquiries.
- Guided employees through the FMLA process to ensure proper documentation was submitted, protecting their rights and benefits during medical leaves.
- Reduced administrative burden on HR staff by automating routine tasks related to leave tracking and reporting.
- Maintained up-to-date knowledge of federal and state leave laws, ensuring compliance with all relevant regulations and avoiding potential legal issues.
- Managed complex medical leaves for employees, ensuring timely communication with stakeholders and adherence to state regulations.
- Collaborated closely with payroll departments to ensure accurate payment adjustments were made for employees taking unpaid or partially paid leaves of absence.
- Developed strong relationships with employees on leave, fostering trust and open communication throughout the process.
- Reviewed benefits and BWE to calculate offsets for state-supported leave.
Leave of Absence Specialist
Unum
03.2022 - 01.2023
- Served as a point of contact for employees seeking information about their leave options, providing knowledgeable assistance in navigating complex situations.
- Managed complex medical leaves, ensuring proper documentation and compliance with company policies and relevant laws.
- Created detailed reports on leave cases, identifying trends and areas for improvement within the organization''s leave management processes.
- Streamlined the leave of absence process for increased efficiency, leading to reduced processing time.
- Coordinated closely with benefits providers during extended leaves to maintain accurate coverage status for employees on leave.
- Managed return-to-work coordination efforts, successfully reintegrating employees back into the workplace after extended absences.
- Maintained up-to-date knowledge on federal and state laws governing employee leaves, ensuring companywide compliance at all times.
- Enhanced employee satisfaction by effectively managing leave of absence requests and providing timely responses.
- Assisted in policy development for leaves of absence, ensuring alignment with legal requirements and best practices.
- Evaluated medical documentation to determine eligibility for various types of leaves, maintaining strict confidentiality standards.
Cosmetologist
Anthony and Company Salon and Spa
03.2013 - 12.2021
- Answered phone calls and emails to schedule client appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed new techniques to improve appearance of customer and provide different looks.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Licensed Personal Lines Insurance Customer Service
State Farm
02.2012 - 09.2012
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Personal Lines Insurance Customer Service
Nationwide
01.2010 - 02.2012
- Supported team members during peak periods or absences, demonstrating adaptability and commitment to collective success.
- Worked closely with claims adjusters and other stakeholders to expedite claim settlements, resulting in satisfied clients and reduced disputes.
- Streamlined policy applications for quicker approval times, resulting in higher customer retention rates.
- Evaluated client risk profiles by conducting thorough needs assessments, identifying potential exposures, and recommending appropriate insurance solutions.
- Conducted thorough reviews of client policies, identifying gaps in coverage and recommending appropriate adjustments.
- Resolved client issues efficiently, maintaining a high level of professionalism and empathy throughout the process.
- Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
- Generated quotes and proposals for clients to match individual needs.
- Collected premiums on or before effective date of coverage.
Cosmetologist
Regis Hair Salon
08.2005 - 02.2010
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Applied makeup to clients for special occasions to meet requirements.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Education
Cosmetology -
Sylvain Melloul International Hair Academy
Lynchburg, VA2005
High School Diploma -
Jefferson Forest High School
Forest, VA2004
Skills
HR policies
Critical thinking & problem‑solving
Employee relations
Cross‑functional communication
Leave administration expertise
Compliance monitoring
Problem-solving
Training and mentoring
FMLA expertise
Benefits coordination
Absence tracking
Willingness to learn
Teamwork and collaboration
Time management
Problem-solving abilities
Excellent communication
Timeline
Integrated Paid Leave Specialist
Unum
01.2023 - Current
Leave of Absence Specialist
Unum
03.2022 - 01.2023
Cosmetologist
Anthony and Company Salon and Spa
03.2013 - 12.2021
Licensed Personal Lines Insurance Customer Service
State Farm
02.2012 - 09.2012
Personal Lines Insurance Customer Service
Nationwide
01.2010 - 02.2012
Cosmetologist
Regis Hair Salon
08.2005 - 02.2010
Cosmetology -
Sylvain Melloul International Hair Academy
High School Diploma -
Jefferson Forest High School