Cody Hodge
Rossville,GA
Summary
I am a dedicated Customer Service Specialist professional with knowledge of service delivery and proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results. I am centered on customer satisfaction to help build towards the success of the company.
Overview
10
10
years of professional experience
Work History
Integrated Paid Leave Specialist
Unum
1 Fountain Square Chattanooga TN, 37402
08.2023 - Current
- Managed employee benefits programs effectively.
- Managed processing of disability claims.
- Communicated with clients to collect necessary information for claim evaluations.
- Managed complex medical leaves for employees, ensuring timely communication with stakeholders and adherence to state regulations.
- Developed strong relationships with employees on leave, fostering trust and open communication throughout the process.
- Conducted regular audits of leave records to identify trends, assess policy effectiveness, and recommend improvements where necessary.
- Guided employees through the leave process to ensure proper documentation was submitted, protecting their rights and benefits during medical leaves.
- Provided compassionate support to employees during their leaves of absence , addressing concerns promptly and offering guidance as needed.
- Guided new employees through training/mentoring to help learn the processes.
Logistics Coordinator
Axle Logistics
715 Cherry St. Chattanooga, TN 37402
01.2023 - 04.2023
- Generated monthly performance reports to track and analyze shipping trends.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Created and managed budgets related to logistics and transportation.
- Negotiated contracts to secure favorable rates and terms.
- Monitored performance of logistics operations to identify areas for improvement.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Analyzed customer requirements and provided customized logistics solutions.
Drayage Operations Specialist
Steam Logistics
328 Broad St. Chattanooga, TN 37402
08.2022 - 01.2023
- Collected, arranged, and input information into database system.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Tracked and analyzed reports to determine needed improvements.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Customer Service Specialist
Sherwin Williams
1164 Battlefield Parkway Fort Oglethorpe Ga, 30742
12.2014 - 08.2022
- Addressed customer complaints and mitigates dissatisfaction by employing timely and on- point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Consulted with customers to process orders.
- Handled multiple calls per shift signing up new accounts, retrieving customer data, and presenting relevant product information.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered customers first rate customer service to maximize satisfaction and business success.
Roofer/supervisor
Robert Hodge Remodeling, Flintstone GA
4590 North Highway 341 / Flintstone Ga, 30725
09.2019 - 08.2021
- Installed, repaired, and replaced roofing systems.
- Safely used all tools and equipment to prevent worksite injuries.
- Effectively communicated with clients in person and through phone and email.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Installed, repaired, and replaced single-ply roofing systems.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
Education
Diploma - undefined
Ridgeland High School
Rossville, GASkills
- Customer Service Specialist
- Efficient and detail oriented
- Builds customer trust and loyalty
- Customer data confidentiality
- Decisive
- Communication strategies
- Customer retention strategies
- General keyboard and computer skills
- Responding to difficult customers
- Comfort with change
- Listening
- Comfort with ambiguity
- Strategic thinking
Timeline
Integrated Paid Leave Specialist
Unum
08.2023 - Current
Logistics Coordinator
Axle Logistics
01.2023 - 04.2023
Drayage Operations Specialist
Steam Logistics
08.2022 - 01.2023
Roofer/supervisor
Robert Hodge Remodeling, Flintstone GA
09.2019 - 08.2021
Customer Service Specialist
Sherwin Williams
12.2014 - 08.2022
Diploma - undefined
Ridgeland High School