Phnita F. Jackson
Mobile
Summary
Human Resources professional skilled in managing FMLA and ADA leave processes, ensuring compliance with regulations, and fostering positive employee relations. Proven track record in developing and administering training programs that enhance team performance and support organizational goals.
Overview
17
17
years of professional experience
Work History
Benefits FMLA/Leave Specialist
USA Health
03.2021 - Current
- Oversaw and administered leave requests and accommodations to ensure compliance and support employee needs.
- Managed specialized leaves under Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and state and local laws to facilitate employee access to necessary benefits.
- Processed Worker’s Compensation claims in accordance with company policies, ensuring timely and accurate claims handling.
Generalist /Benefits Specialist
Allstate Insurance
05.2019 - 03.2021
- Onboarded new agents, supported recruitment and marketing by identifying candidates, conducting reference checks, and issuing employment contracts to enhance team capabilities.
- Identified sales opportunities for insurance plans while overseeing client portfolios to drive client satisfaction and retention.
- Coordinated employee development plans and performance management to foster employee growth and engagement.
- Conducted thorough investigations into employee complaints to ensure fair resolutions.
- Implementing risk management strategies, handling policy renewals, and tracking claims.
ADA Compliance Coordinator
State of Alabama DOC
11.2017 - 05.2019
- Executed administrative and regulatory duties applying employment and legal principles to ensure compliance with civil rights legislation across departmental programs and personnel.
- Maintained legal and ethical company operations while aligning with business objectives.
- Ensured compliance with state regulations and departmental policies.
- Reviewed and analyzed documentation for adherence to legal standards.
- Coordinated training sessions on compliance requirements for staff.
Area Property Manager
Regus Management
11.2014 - 11.2017
- Implemented strategic business planning to optimize operational efficiency.
- Developed and evaluated training programs to enhance employee skills and service quality.
- Delivered daily customer services while overseeing center performance metrics.
- Led all aspects of the business center.
Direct Business Sales H/R Assistant
Comcast
Mobile
01.2014 - 11.2014
- Surpassed local sales goals, contributing to overall market growth.
- Structured daily sales activities to enhance workflow and focus team efforts.
- Coordinated team schedules and managed daily operational tasks effectively.
- Assisted in training new employees on company policies and procedures.
- Maintained accurate records using internal databases and software systems.
Front Office Supervisor
Holiday Inn
01.2013 - 01.2014
- Oversee the efforts of the front desk staff, hire, and train and evaluate workers, ensuring that they meet the hotel’s standards of service.
- Assigned employee schedules and daily tasks to enhance operational efficiency.
- Meet with other department managers, such as marketing and revenue, to find ways of improving the guest experience.
Sales Administrative Assistant
Sears Holdings
Mobile
12.2011 - 01.2013
- Executed full life cycle high-volume recruiting responsibilities for call center operations, including sourcing, screening, interviewing, referencing, and negotiating salaries.
- Consulted with hiring managers to assess and address current talent needs.
- Assisted in developing tracking systems and reports to demonstrate lead generation success across candidate sourcing stages.
- Identified various channels for talent acquisition.
- Employed innovative strategies to attract diverse candidates.
- Leveraged social media, job boards, and referrals for talent sourcing.
- Attended recruitment functions, including job fairs and career days, to source candidates and build a talent pipeline.
HR Consultant/Office Manager
ED RAEDYM Healthcare & Associates
Columbia
04.2009 - 11.2011
- Recruited candidates for small business clients, streamlining sourcing and selection processes to meet specific client needs.
- Advise small business clients on employment laws, employment practices, benefits, and compensation and payroll issues.
- Write employee handbooks and training procedures for companies, employee benefits communications.
- Processed disability, unemployment insurance, and workers' compensation claims for clients, ensuring timely support and compliance.
- Examined organizational efficiency, profits, and structure; recommended targeted improvements to enhance performance.
Education
B.S. - Human Resources Management
Faulkner University
Montgomery, ALSkills
- Employee relations
- Leave of Absence (LOA) management
- FMLA expertise
- Performance management
- HR policies
- Regulatory compliance
- Compensation analysis
- Financial data analysis
- HRIS systems (PeopleSoft, Workday)
- Microsoft Office Suite
- Office Suite expertise
- Workplace safety
- Conflict resolution
- Leave administration
References
Available Upon Request
Volunteer Experience
1998, Counselor, Family Support Services, United States Army
Timeline
Benefits FMLA/Leave Specialist
USA Health
03.2021 - Current
Generalist /Benefits Specialist
Allstate Insurance
05.2019 - 03.2021
ADA Compliance Coordinator
State of Alabama DOC
11.2017 - 05.2019
Area Property Manager
Regus Management
11.2014 - 11.2017
Direct Business Sales H/R Assistant
Comcast
01.2014 - 11.2014
Front Office Supervisor
Holiday Inn
01.2013 - 01.2014
Sales Administrative Assistant
Sears Holdings
12.2011 - 01.2013
HR Consultant/Office Manager
ED RAEDYM Healthcare & Associates
04.2009 - 11.2011
B.S. - Human Resources Management
Faulkner University