Sarai Ibokette
Jarrell,Texas
Summary
Human Resources professional with extensive experience in leave and benefits administration. Expertise includes managing compliance for multi-state leave programs, streamlining processes, and enhancing employee experiences. Recognized for effectively resolving complex employee relations and improving operational workflows while ensuring adherence to regulatory standards.
Overview
14
14
years of professional experience
Work History
Benefits/Leave of Absence Specialist
Snap Inc.
05.2022 - 04.2026
- Administer medical leave, FMLA, short-term disability, parental leave, and other leave programs in compliance with company policy and federal/state regulations for a demographic of 5000+ employees
- Liaised with employees, HR partners, payroll, legal teams, and third-party leave vendors to streamline leave processes.
- Audit leave claims for accuracy, compliance, and payroll alignment, including California Voluntary Disability calculations.
- Partner with HRBPs and legal counsel to resolve complex and escalated leave and accommodation cases.
- Educate managers and HR partners on leave procedures, compliance requirements, and best practices.
- Assist in developing leave and time-off policies, including international leave processes and flexible return-to-work programs.
- Developed employee-facing communications and workflows, improving operational efficiency and enhancing employee experience.
- Support RFP initiatives and leave/vendor implementation projects.
- Analyzed leave trends and utilization data, identifying opportunities for operational and benefits enhancements.
Leave of Absence / ADA Specialist & Benefits Specialist
Samsung Austin Semiconductor
06.2021 - 05.2022
- Managed ADA accommodations, FMLA, short-term disability, and employee leave programs to support employee well-being and compliance.
- Served as a trusted advisor to employees, managers, and HR partners regarding accommodations and leave processes.
- Collaborated with employment attorneys to ensure compliance with federal and state leave laws.
- Implemented and integrated third-party leave management system, overseeing case administration to enhance operational efficiency.
- Conducted audits to ensure accuracy and compliance of vendor-managed leave claims.
- Developed workflow enhancements and process improvement strategies that streamlined leave operations, reducing processing time.
- Resolved complex employee relations and leave escalation cases effectively and professionally.
Leave of Absence Administrator / Benefits Specialist
Vertiv
10.2017 - 06.2021
- Coordinated enterprise-wide leave administration across multiple business units to streamline processes and enhance employee support.
- Managed employee leave data within Oracle, Ceridian, and Kronos systems, ensuring accuracy in pay, PTO, and disability coordination for optimal employee experience.
- Ensured compliance with federal and state leave laws, attendance policies, and company procedures.
- Acted as liaison between employees, vendors, payroll, management, and HR teams regarding leave, ADA, and return-to-work matters.
- Coordinated benefit continuation billing and processed employee premium contributions, facilitating compliance and maintaining seamless employee benefits.
- Supported employment reviews and interactive process discussions alongside legal counsel.
Operations Supervisor
CareWorks Absence Management
02.2016 - 10.2018
- Supervised a team of 5-8 absence management specialists handling disability, FMLA, ADA, and state leave programs.
- Approved payroll timecards and managed performance improvement plans, fostering accountability and progress among team members.
- Resolved escalated employee and client concerns, ensuring adherence to client-specific policies and enhancing satisfaction.
- Conducted audits and performance reviews, implementing coaching initiatives to elevate team performance standards.
- Led client conference calls and collaborated across multiple industries.
- Assisted with internal short-term disability program implementation and recruitment efforts.
Senior Disability Claim Specialist II
Sedgwick
08.2012 - 02.2016
- Reviewed medical documentation, applying ICD-9, ICD-10, and CPT coding to assess disability eligibility.
- Managed short-term disability and concurrent FMLA claims in accordance with ERISA guidelines.
- Achieved high audit accuracy and maintained customer satisfaction standards while managing complex caseloads.
- Cultivated strong relationships with employees and medical providers through effective communication and guidance on claims.
- Recognized for exceptional quality performance, including a 99% audit score and multiple core value awards.
Education
Criminal Justice & Sociology
University of Cincinnati
Cincinnati, OhioSkills
- Leave of Absence Administration
- FMLA / ADA Compliance
- Leave law compliance
- Disability management
- Benefits Management
- Return-to-work strategies
- Case Management
- Employee Relations
- HR Operations
- Policy development
- Compensation Analysis
- Process Improvement
- Stakeholder Engagement
- HRIS Systems
- Escalation Resolution
- Employee Development
Timeline
Benefits/Leave of Absence Specialist
Snap Inc.
05.2022 - 04.2026
Leave of Absence / ADA Specialist & Benefits Specialist
Samsung Austin Semiconductor
06.2021 - 05.2022
Leave of Absence Administrator / Benefits Specialist
Vertiv
10.2017 - 06.2021
Operations Supervisor
CareWorks Absence Management
02.2016 - 10.2018
Senior Disability Claim Specialist II
Sedgwick
08.2012 - 02.2016
Criminal Justice & Sociology
University of Cincinnati