Open To Work
Elizabeth Rendon
Galena,IL
Summary
Leave administration professional experienced in managing employee leave claims, reviewing medical documentation, and evaluating eligibility according to federal and client-specific requirements. Demonstrated success maintaining accurate claim records, managing high-volume caseloads, and communicating complex leave information clearly to employees.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Leave of Absence Coordinator
Sedgwick
Dubuque, Iowa
10.2025 - Current
- Reviewed medical certifications and supporting documentation to assess leave eligibility and identify additional information needed.
- Communicated claim status, eligibility determination, and documentation requirements to employees.
- Maintained accurate records of employee leave status in internal systems.
- Advised employees on resources such as short-term disability eligibility and family medical leave options.
- Resolved leave-related issues by applying federal, state, and client-specific procedures.
- Managed high-volume caseload of employee leave claims throughout the lifecycle.
- Monitored claim tasks, certification deadlines, documentation due dates, and return-to-work requirements across a high-volume caseload.
- Assisted employees in understanding leave options and entitlements.
Starbucks Manager
Starbucks
Dubuque, Iowa
01.2023 - 07.2025
- Analyzed business performance data to provide forecasts to upper management.
- Managed employee scheduling and staffing while maintaining accurate records related to time off, vacation, and leave time.
- Partnered with Human Resources regarding employee relations, disciplinary matters, leave processess, and separations.
- Led tand developed employees through coaching, training, performance feedback, and ongoing development.
- managed competing operational priorities and deadlines in a high-volume environment.
- Directed recruitment and training processes for new staff members, and targeted training sessions to strengthen employee effectiveness.
Starbucks Assistant Store Manager
Starbucks
Freeport, IL
07.2022 - 01.2023
- Reviewed operational and performance data to identify trends and support store objectives.
- Interviewed and vetted job applicants to make effective hiring decisions, and fill vacancies with strong team members.
- Assisted in the continuous development of store partners through training, recognition, and development initiatives, ensuring alignment with the company mission, values, and leadership approval processes.
- Collaborated to create an engaging environment, ensuring consistent customer service.
Starbucks Shift Supervisor / Barista
Starbucks
Champaign/Freeport, IL
03.2019 - 07.2022
- Conducted shift meetings with leaders to address performance gaps and drive store objectives and coached employees to enhance performance.
- Troubleshot in-store issues, including coffee machines and point-of-sale systems, for seamless operations.
- Resolved customer concerns professionally, maintaining composure in high-pressure situations.
Data Entry Clerk
Waypoint Analytical
Champaign , IL
08.2018 - 03.2019
- Entered and maintained high-volume client and tested data with an emphasis on accuracy and completeness.
- Reviewed source dcumentation, identified discrepancies, and corrected record and account issues
- Responded to client inquiries and maintained organized electronic records withing established deadlines
Education
High School Diploma -
William Howard Taft Highschool
Chicago, IL01-2014
Skills
- Leave of Absence administration
- Medical documentation review
- FMLA and State Leave compliance
- Leave eligibility and entitlement review
- High-volume case management
- Claim documenation and record accuracy
- Deadline and task management
- Employee and client communication
- Microsoft Word and Excel excellence
- Performance analysis
- Team leadership
- Problem solving
- Training and development
- Policy and procedure interpretation
Timeline
Leave of Absence Coordinator
Sedgwick
10.2025 - Current
Starbucks Manager
Starbucks
01.2023 - 07.2025
Starbucks Assistant Store Manager
Starbucks
07.2022 - 01.2023
Starbucks Shift Supervisor / Barista
Starbucks
03.2019 - 07.2022
Data Entry Clerk
Waypoint Analytical
08.2018 - 03.2019
High School Diploma -
William Howard Taft Highschool