Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Rendon

Galena,IL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Starbucks Manager

Starbucks
Dubuque, Iowa
01.2023 - 07.2025
  • Coordinated with District Manager to assess store goals, achievements, and areas of opportunity using local and regional data from company and time-based reports.
  • Analyzed business performance data to provide forecasts to upper management.
  • Created work schedules to balance shift coverage based on historical data and upcoming event forecasts to ensure appropriate coverage.
  • Networked with local businesses.
  • Led the rollout of new products and policies by scheduling training for Shift Supervisors and Baristas, adjusting storage to accommodate new inventory items, assigning reset tasks, and ensuring all updates met brand standards.
  • Evaluated individual and team business performance, and identified opportunities for improvement through maintaining accurate records related to employee requests for time off, vacation, and medical leave approvals.
  • Conducted regular staff meetings to assess store progress, and identify areas for improvement.
  • Directed recruitment and training processes for new staff members, and targeted training sessions to strengthen employee effectiveness.
  • Enforced customer service standards, effectively addressing issues to maintain quality.
  • Utilized My Daily, Playbuilder, Daily Coverage Report, and Playcaller app for performance review, continuous communication, and growth identification.
  • Coordinated with Human Resources on disciplinary matters and employee separations.
  • Demonstrated a strong understanding of Leave of Absence (LOA) requirements and related processes.

Starbucks Assistant Store Manager

Starbucks
Freeport, IL
07.2022 - 01.2023
  • Monitored inventory levels, and placed new orders for merchandise to keep supply well-stocked.
  • Generated and reviewed monthly revenue reports with all employees to track performance metrics.
  • Interviewed and vetted job applicants to make effective hiring decisions, and fill vacancies with strong team members.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance and professionalism.
  • Delegated work to staff, setting priorities, and clear expectations.
  • Assisted in the continuous development of store partners through training, recognition, and development initiatives, ensuring alignment with the company mission, values, and leadership approval processes.
  • Collaborated to create an engaging environment, ensuring consistent customer service.

Starbucks Shift Supervisor / Barista

Starbucks
Champaign/Freeport, IL
03.2019 - 07.2022
  • Conducted shift meetings with leaders to address performance gaps and drive store objectives.
  • Delegated tasks and monitored them until completion to sustain productivity and service standards.
  • Coached partners to enhance performance through tailored training and constructive feedback.
  • Troubleshot in-store issues, including coffee machines and point-of-sale systems, for seamless operations.
  • Resolved customer concerns professionally, maintaining composure in high-pressure situations.

Barnes and Noble
Champaign , IL
08.2018 - 03.2019
  • Maintained the highest standards of conduct and service.
  • Trained new staff in closing procedures.
  • Prepared and served hot and cold beverages, such as coffee, espresso drinks, blended coffees, and teas.
  • Resolved customer disputes with tact and professionalism.
  • Maintained a calm demeanor during high-volume periods and special events.
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.

Data Entry Clerk

Waypoint Analytical
Champaign , IL
08.2018 - 03.2019
  • Organized samples for testing readiness and efficiency.
  • Uploaded data information paperwork into company database.
  • Identified and resolved system and account issues promptly.
  • Assisted senior clerical staff with daily workload management.
  • Analyzed customer data requests to reduce financial discrepancies.
  • Detected discrepancies between source documents and entered data accurately.
  • Scanned documents for secure storage in appropriate databases.
  • Executed data entry from various sources into computer systems.

Spa Coordinator

Elle Spa
Galena, IL
12.2015 - 08.2018
  • Demonstrated exceptional time management and prioritization to maintain consistent service output.
  • Managed all phone calls and scheduled appointments, ensuring efficient operations.
  • Confirmed appointments promptly to enhance client satisfaction.
  • Coordinated scheduling for large groups, including wedding parties, to optimize resource allocation.
  • Organized store merchandise and assessed inventory for improved presentation.
  • Generated monthly revenue reports for all employees to track performance metrics.
  • Established positive relationships with local spas, increasing clientele and securing additional support during peak times.

Education

Business And Managerial Economics

Arizona State University
Tempe, AZ

Skills

  • Conflict resolution
  • Organizational skills
  • Written and oral communication
  • Team leadership and collaboration
  • Employee training
  • Sales analysis
  • Staff scheduling
  • Business performance evaluation
  • Performance management
  • Recruiting and interviewing
  • Documentation and reporting
  • Expectation and goal setting
  • Data analysis
  • Inventory management

Certification

  • Food Safety and Food Certification

Timeline

Starbucks Manager

Starbucks
01.2023 - 07.2025

Starbucks Assistant Store Manager

Starbucks
07.2022 - 01.2023

Starbucks Shift Supervisor / Barista

Starbucks
03.2019 - 07.2022

Barnes and Noble
08.2018 - 03.2019

Data Entry Clerk

Waypoint Analytical
08.2018 - 03.2019

Spa Coordinator

Elle Spa
12.2015 - 08.2018

Business And Managerial Economics

Arizona State University

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