Veronica Cross
Summary
Dedicated Human Resource professional with a strong background in benefits, leave administration, and compliance. Driven to add value to an organization by cultivating relationships with employees, employers, and insurance companies.
Overview
3
3
years of professional experience
Work History
Benefits & Leave Specialist
BELFOR Property Restoration
09.2022 - Current
- Facilitate and manage leave of absences (FMLA, ADA, State Specific Paid Family Medical Leave) for an nationwide organization of over 4,500 employees.
- Educate employees on benefit inquiries, leave processes, short/ long term disability, and state paid leave laws.
- Administer new hire enrollment, assist with annual open enrollment, and process Qualifying Life Events.
- Assist in coordination of wellness program and managing BELFOR's annual Flu Shot Clinic.
- Utilize HRIS systems to manage and store confidential leave of absence information, retrieve reports, and remain compliant.
Patient Care Coordinator
Creekside Family Dental
05.2021 - 08.2022
- Assisted patients with treatment and billing inquiries.
- Created and verified insurance plans utilizing the Dentrix system.
- Collaborated with clinical and administrative staff to meet patient needs.
- Completed insurance verifications and claim forms for patient intake and processing.
- Processed patient information and updated medical records.
Education
Bachelor of Arts - Psychology
Oakland University
05.2021
Skills
- Google Software
- Microsoft Suite
- HRIS Applications - ADP Workforce Now
- Personnel Management
- Benefits/ Leave Administration
- Eligibility Determinations
- Americans With Disabilities Act (ADA)
- Family Medical Leave Act (FMLA)
- Employee Relations
- Policy Knowledge
- Procedure Compliance
- Termination Procedures
Affiliations
Gamma Phi Beta Sorority - Delta Omega Chapter, Membership Vice President
- Planned and executed events to recruit new members into the organization by showcasing the sorority's diversity and service.
- Raised over $10,500 for Gamma Phi Beta's non-profit philanthropy, Girls on the Run.
Timeline
Benefits & Leave Specialist
BELFOR Property Restoration
09.2022 - Current
Patient Care Coordinator
Creekside Family Dental
05.2021 - 08.2022
Bachelor of Arts - Psychology
Oakland University
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