Melissa Barba
Customer Support Specialist
Detroit,MI
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Fraud Support Specialist
StockX
05.2021 - 11.2023
- Investigated and solved customers' problems, which may be complex or long-standing problems that have been passed on by a local support team.
- Committed to delivering outstanding customer service and support while driving customers' business success.
- Exceeded the Fraud team's goals of keeping client response rates above agreed SLAs (97%).
- Demonstrated high-level problem solving and analytical skills, excelled under pressure and was result-driven.
- Functioned as the voice of the customer and provided internal feedback on how to better serve our customers.
- Established a trusted adviser relationship that works to ensure customer's overall satisfaction with their account on StockX platform.
Education
Bachelor of Science - Environmental Geophysics -
Michigan State University
09.2016 - 05.2021
Skills
Microsoft Office Software
Google Software
Outlook Portal
Project ManagementTask/Data ManagementAnalytical and Problem-solvingCommunication
Python
SalesForce
Spreadsheet Management
Process Optimization
Customer Relationship Management
Network Troubleshooting
Helpdesk Operations
Remote Support
Social Links - Linkedin
https://www.linkedin.com/in/melissabarba2022/
Coursework
- Human Communication (Public Speaking)
- Calculus I, II (Integral Calculus), III (Multivariable Calculus), IV(Differential Equations)
- Physics I & II for Engineers and Scientists
- Hydrogeology
- Environmental Geochemistry
- Applied Geophysics
- Geomicrobiology
Timeline
Fraud Support Specialist
StockX
05.2021 - 11.2023
Bachelor of Science - Environmental Geophysics -
Michigan State University
09.2016 - 05.2021