Shrethia Nathan
Houston,TX
Summary
Highly motivated professional with a strong background in banking and healthcare. Seeks a position to utilize exceptional communication and interpersonal skills, along with a genuine passion for connecting with others. Dedicated to delivering outstanding service and building meaningful relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fraud Support Specialist
Jack Henry & Associates-Remote
09.2023 - 02.2024
- Provided assistance to customers/members of banks/credit unions who received fraud alerts regarding their debit/credit cards, via automated dialer, email and text message
- Reported cards as lost or stolen and set expectations regarding next steps with customer/member's financial institution
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis
Unemployed
N/A-Cypress, TX
05.2020 - 09.2023
- While out on maternity leave my branch location was undergoing closure due to Walmart's revenue loss
- I was offered the option to transfer but instead chose to resign to stay home and care for my newborn son, who was born with respiratory problems during the COVID-19 pandemic
Retail Banker II
Woodforest National Bank-Cypress, TX
07.2019 - 05.2020
- Performed opening and closing branch procedures
- Balanced vault, ATM, as well as teller drawers multiple times throughout shift
- Ordered cash and completed audits
- Assisted customers with purchasing money orders, filing disputes, ordering checks, money wires, transfers, withdrawals, loan applications, deposits and payments
- Opened personal and business accounts
- Educated customers on credit repair
- Strengthened branch by offeroffering services and products tailored to each diverse customer and business
- Often achieved overall branch and personal goals, resulting in receiving a monthly Retail Banker Incentive.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
ALS Caregiver
Private Home-Tomball, TX
04.2017 - 07.2019
- Assisted client with activities of daily living, promoting independence and quality of life.
- Ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Assisted patient with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with patient to deliver emotional support and companionship.
- Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Education
No Degree - Pharmacy Technician
Pima Medical Institute-Houston
Houston, TX06.2025
High School Diploma -
Spearsville High School - Spearsville, LA
Spearsville, LA05.2007
Skills
- Conflict management
- Adaptability
- Attention to Detail
- Friendly and Patient
- Tracking and Documentation
- Communication skills
- Interpersonal skills
- Problem solving
- Time management
- Critical thinking
- Customer service
- Organizational skills
- Active listening
- Cash handling
- Multitasking
- Cross-selling
- Microsoft Office
- Empathy and Patience
- Escalation Handling
- Teamwork and Collaboration
- Microsoft Outlook
- Remote Support
- Support Services
- Customer Relationship Management
Certification
Pharmacy Technician Trainee License, Registered in the State of Texas by the Board of Pharmacy
Languages
English
Native or Bilingual
Timeline
Fraud Support Specialist
Jack Henry & Associates-Remote
09.2023 - 02.2024
Unemployed
N/A-Cypress, TX
05.2020 - 09.2023
Retail Banker II
Woodforest National Bank-Cypress, TX
07.2019 - 05.2020
ALS Caregiver
Private Home-Tomball, TX
04.2017 - 07.2019
No Degree - Pharmacy Technician
Pima Medical Institute-Houston
High School Diploma -
Spearsville High School - Spearsville, LA