Bailey Arnold
Miamisburg
Summary
Dedicated Fraud Support Specialist with proven expertise in technical assistance and problem-solving. Committed to enhancing customer satisfaction through empathetic communication and efficient issue resolution.
Overview
11
11
years of professional experience
Work History
Fraud Support Specialist
Synchrony Financial, GE Capital
West Chester, OH
05.2023 - 07.2026
- Provided technical support to customers, resolving inquiries and issues efficiently.
- Collaborated with cross-functional teams to enhance customer service processes and workflows.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Ensured accurate documentation of customer interactions in CRM systems for future reference.
Senior Fraud Investigator
Synchrony Financial, GE Capital
West Chester, OH
03.2020 - 05.2023
- Developed and implemented fraud detection strategies, enhancing overall operational efficiency.
- Led investigations into fraudulent activities, identifying patterns and trends to mitigate risks.
- Collaborated with cross-functional teams to analyze data and identify potential fraud schemes.
- Conducted thorough reviews of transactions and documentation for compliance with regulations.
- Mentored junior investigators, fostering skill development and improving team performance.
Senior Collections Representative
Synchrony Financial, GE Capital
Kettering, OH
05.2015 - 05.2020
- Led collections strategy, improving recovery rates through targeted customer engagement.
- Analyzed account data to identify trends, driving process improvements and operational efficiency.
- Implemented compliance measures to ensure adherence to regulations and company policies.
- Mentored junior representatives, enhancing team performance and knowledge sharing.
- Conducted regular performance reviews, providing feedback that fostered professional growth within the team.
- Developed training materials for new hires, streamlining onboarding processes for new staff.
Education
Bachelor of Science - Business Management
American InterContinental University
Schaumburg, IL06-2016
Skills
- Fraud analysis
- Fraud detection
- Escalation handling
- Incident management
- SLA compliance
- Customer service
- Customer engagement
- Relationship management
- Client communication
- Relationship building
- Technical troubleshooting
- Technical assistance
- Remote support
- Support services
- Data entry
- Data compiling
- Reporting documentation
- Risk assessment
- Issue resolution
- Issue escalation
- Problem-solving
- Cross-functional coordination
- Organizational skills
- Teamwork and collaboration
- Attention to detail
- Empathy and patience
- Approachable demeanor
- Highly professional
- Interpersonal skills
- Team collaboration
- Team collaboration
- Interpersonal skills
Timeline
Fraud Support Specialist
Synchrony Financial, GE Capital
05.2023 - 07.2026
Senior Fraud Investigator
Synchrony Financial, GE Capital
03.2020 - 05.2023
Senior Collections Representative
Synchrony Financial, GE Capital
05.2015 - 05.2020
Bachelor of Science - Business Management
American InterContinental University