Stephanie Easley

Investigations & Case Analysis

• Conduct investigations on suspicious transactions, account activity, and digital onboarding data to assess fraud exposure and recommend mitigation actions.
• Evaluate external account linkages, ACH activity, and high‑risk patterns to identify scams, mule activity, and fraudulent applications.
• Document investigative findings clearly and concisely to support case escalation, SAR preparation, or loss‑prevention decisions.

Fraud Prevention & Risk Mitigation

• Helped build and refine fraud review procedures that increased consistency and reduced review times across the digital fraud environment.
• Developed Excel‑based tools—using formulas, rules, and macros—to track suspicious application details, streamline case review, and identify recurring fraud trends.
• Monitored digital banking channels for account takeover indicators, unauthorized access, or unusual login behavior.

Tools & Systems

• Utilize investigative systems including Excel, internal banking software, email review workflows, and Verafin for case monitoring and documentation.
• Conduct data analysis using spreadsheets, logs, and system histories to build investigative narratives and support decision‑making.

Collaboration & Professionalism

• Partner with team members and leadership to refine fraud strategies and share insights from fraud cases.
• Maintain dependable attendance and actively contribute in team discussions by asking questions and sharing subject‑matter knowledge.

• Operated delivery vehicles to transport goods efficiently and safely.
• Personal Shopping: Accurately locating and purchasing items specific to customer requests.

• Reviewed and verified data for accuracy and completeness in product listings.
• Maintained organized records of data entries to ensure easy retrieval and reference.
• Entered large volumes of data quickly with a high degree of accuracy.

• Navigated routes efficiently to ensure timely deliveries.
• Communicated with customers regarding delivery status and any issues.
• Utilized GPS systems to optimize delivery routes and reduce delays.
• Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.