Sammie Harris
Summary
Highly proficient Fraud Specialist with experience in developing and implementing fraud prevention strategies that have resulted in savings of over $2.5 million. Proven track record in reducing fraudulent transactions by 30% and increasing customer satisfaction scores by 20%. Exemplary skills in fraud detection, data analysis, and team leadership, with a strong commitment to staying current with the latest fraud prevention technologies and techniques.
Overview
9
9
years of professional experience
Work History
Fraud Specialist I
JPMorgan Chase & Co
11.2022 - Current
- Implemented a fraud detection model that reduced fraudulent transactions by 25% and saved the company $500,000 in losses within the first year
- Collaborated with the customer service team to identify and address customer complaints related to fraud, resulting in a 15% increase in customer satisfaction scores
- In addition to, being recognized by the Social Media Customer Service Department for delivering outstanding customer service to new, current and potential clients
- Mentored and trained a team of 5 fraud specialists, resulting in a 35% improvement in their fraud detection skills and a 25% reduction in false positives
- Detected new fraud trends including not limited to; money laundering, check kiting, United States Treasury fraud and DBA business fraud
- Processed duplicated items deposited with Chase and outside institutions nationwide to limit fraud and ensure payment to Chase
- Demonstrated excellent communication, negotiation, and decision-making skills, while staying engaged with our clients.
Security Officer
Securitas Security Services
08.2018 - 07.2022
- Led weekly briefings for 5+ security staff members addressing potential issues: codes of conduct, ethics, & safety resulting in a high employee retention rate
- Leveraged leadership skills to conduct on the job training for 1 to 3 security staff members each month
- Utilized communication skills with 200+ employees and visitors daily to locations within the premises while on shift, escorting them as needed.
Security Officer
Whelan Security
03.2015 - 08.2018
- Utilized technical skills by operating the Lenel badging system for mandatory, role-based, discretionary and rule-based access control methods
- Leveraged clerical and time management skills to respond and answer to 50+ emails and calls daily in a timely manner to the appropriate personnel.
Education
Certificate - Employee Relations And Investigations
Cornell University
Ithaca, NY02.2024
Bachelor Of Arts - Criminal Justice
The University of Southern Mississippi
Hattiesburg, MS12.2013
Skills
- Communication
- Analytical
- Organization
- Teamwork
- Leadership
- Time management
- Critical thinking
- Clerical
- Technical
- Decision making
- Regulatory knowledge
- Fraud prevention
- Anti-Fraud Systems
- Transaction monitoring
- Fraud Detection
- Trend Analysis
Timeline
Fraud Specialist I
JPMorgan Chase & Co
11.2022 - Current
Security Officer
Securitas Security Services
08.2018 - 07.2022
Security Officer
Whelan Security
03.2015 - 08.2018
Certificate - Employee Relations And Investigations
Cornell University
Bachelor Of Arts - Criminal Justice
The University of Southern Mississippi
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