Safiyah M. Hawkins
Columbus
Summary
Payment risk and fraud operations professional with 3+ years of experience conducting transaction investigations, analyzing risk trends, and supporting regulatory compliance within large financial institutions. Skilled in payment fraud detection, dispute resolution, and operational risk mitigation. Recognized for accuracy, strong documentation, and cross-functional collaboration.
Overview
8
8
years of professional experience
Work History
Fraud Specialist I
JPMorgan Chase & Co.
03.2022 - Current
- - Investigate high-volume payment and transaction fraud cases to prevent financial loss and ensure regulatory compliance.
- - Monitor suspicious activity, identify emerging fraud trends, and escalate high-risk cases for remediation.
- - Document investigative findings clearly to support audits, compliance reviews, and operational reporting.
- - Partner with internal teams to improve fraud detection workflows and reduce repeat risk.
- - Consistently meet accuracy, productivity, and quality KPIs in a regulated environment.
Culinary Operations Specialist
The Barn at Rocky Fork Creek
02.2020 - 03.2022
- - Maintained strict compliance with health, safety, and operational standards in a high-volume environment.
- - Supported process improvements that reduced errors, waste, and service delays.
- - Demonstrated strong attention to detail, time management, and teamwork under pressure.
Shift Manager
Pizza Cucinova
03.2018 - 02.2020
- - Supervised daily operations, staff performance, and compliance with company policies.
- - Resolved customer issues, escalated concerns appropriately, and ensured service quality.
- - Trained and coached team members to improve consistency and operational efficiency.
Education
Bachelor of Science - Forensic Psychology & Business
Southern New Hampshire University (SNHU)
01.2027
Associate Degree - Culinary Arts
Escoffier School of Culinary Arts
01.2021
Skills
- Payment Risk Analysis
- Fraud Investigation
- Transaction Monitoring
- Dispute Resolution
- Regulatory Compliance
- Risk Mitigation
- Consumer Protection
- Microsoft Excel & Office
- Case Management Systems
Timeline
Fraud Specialist I
JPMorgan Chase & Co.
03.2022 - Current
Culinary Operations Specialist
The Barn at Rocky Fork Creek
02.2020 - 03.2022
Shift Manager
Pizza Cucinova
03.2018 - 02.2020
Associate Degree - Culinary Arts
Escoffier School of Culinary Arts
Bachelor of Science - Forensic Psychology & Business
Southern New Hampshire University (SNHU)