Gloria Alvarez
Summary
Detail-oriented Fraud Analyst skilled in financial systems and data analysis with expertise in identifying suspicious activities and implementing effective fraud prevention measures. Proven success in enhancing internal controls to minimize fraudulent incidents. Recognized for strong analytical skills and comprehensive understanding of risk management principles.
Overview
12
12
years of professional experience
Work History
Fraud Specialist I
JP Morgan Chase
San Antonio
01.2024 - Current
- Investigated fraud cases using advanced analytical tools to determine validity and mitigate risks.
- Reviewed transaction data to identify and analyze suspicious activity and patterns for timely intervention.
- Collaborated with teams to develop and implement effective fraud prevention strategies.
- Communicated with clients to resolve discrepancies and verify transactions.
Customer Success Analyst
Capital Group
San Antonio
11.2018 - 02.2024
- Collaborated with cross-functional teams to resolve customer issues, ensuring timely solutions.
- Conducted regular reviews of account health, strengthening client relationships.
- Analyzed customer feedback to identify trends, enhancing service delivery.
- Developed training materials to enhance team knowledge on customer success practices.
Office Operations Manager
King Cable
San Antonio
02.2014 - 10.2018
- Managed daily office operations to facilitate seamless workflow across departments.
- Coordinated vendor relations and optimized inventory management for office supplies and equipment.
- Implemented efficient filing systems to organize documents and enhance accessibility.
- Handled administrative tasks, including payroll processing and scheduling, to support operational efficiency.
Skills
- Fraud investigation
- Transaction review
- Compliance monitoring
- Risk assessment
- Data analysis
- Microsoft office
Timeline
Fraud Specialist I
JP Morgan Chase
01.2024 - Current
Customer Success Analyst
Capital Group
11.2018 - 02.2024
Office Operations Manager
King Cable
02.2014 - 10.2018