DEVON DUNN
Wentzville,MO
Summary
Entry-level IT support professional with experience resolving technical issues, documenting work clearly, and assisting customers in fast-paced settings. Background in fraud review, utility locating, and retail service has strengthened attention to detail, safety awareness, and the ability to support users through clear, reliable communication.
Overview
8
8
years of professional experience
Work History
Fraud Operations Specialist
Citi Bank Corporate
Wentzville, MO
08.2026 - 10.2026
- Investigated payment alerts using Citi Bank corporate fraud procedures.
- Reviewed suspicious corporate banking transactions for fraud indicators.
- Reviewed flagged transactions and reports to assess suspicious activity and inform further action.
- Escalated high-risk cases to compliance and investigation teams.
- Identified fraud trends through detailed analysis of transaction data.
- Analyzed customer profiles to identify any abnormal or suspicious behavior.
- Investigated cases of suspected identity theft or credit card fraud.
- Recommended security protocol changes to mitigate risks identified during investigations.
- Responded promptly to customer inquiries regarding fraudulent activity on their accounts.
- Maintained confidential records of all investigations conducted in accordance with company policy.
- Communicated with customers and personnel to address fraud inquiries, employing active listening and interpersonal skills.
UCG Technician
UtiliSource
Jonesburg
04.2026 - 07.2026
- Located and marked underground utility infrastructure for Gateway Fiber and Cuivre River Electric using industry-standard locating equipment
- Interpreted utility maps, construction plans, and locate requests to accurately identify underground cable and electrical lines
- Managed multiple locate requests within required timeframes, ensuring high accuracy in all assignments
- Ensured compliance with safety regulations and damage prevention procedures while working in residential, commercial, and roadside environments
- Documented completed utility locates and communicated findings to contractors, utility providers, and team members
- Troubleshot locating equipment and adapted to field conditions, ensuring safe and efficient job completion
Cashier
Friar Tuck Beverage
O'Fallon
09.2024 - 01.2026
- Processed cash, credit, and debit transactions accurately while providing friendly and efficient customer service in a fast-paced retail environment
- Verified customer identification and ensured compliance with state laws and company policies for age-restricted sales
- Assisted customers with product selection by answering questions and offering tailored recommendations on beverages and related merchandise to enhance their shopping experience
- Maintained clean and organized checkout area and sales floor, fostering a welcoming environment that encouraged customer satisfaction
- Worked collaboratively with team members to complete daily opening, closing, and operational tasks while delivering excellent customer service
- Stocked shelves and rotated inventory while organizing product displays to ensure merchandise was accessible and visually appealing for customers
- Received, unloaded, and organized incoming shipments while maintaining accurate inventory levels and backroom organization
Pet Care Professional
No Leash Needed
Wentzville
04.2023 - 04.2024
- Provided comprehensive care for dogs, ensuring their well-being, safety, and comfort through attentive monitoring and engagement
- Coordinated feeding schedules, organized exercise routines, and administered prescribed medications to maintain optimal health
- Maintained vigilance over the dogs' health and behavior, promptly addressing any emerging concerns to prevent escalation
- Organized and led dog playgroups to foster positive social interactions and mitigate aggressive tendencies among canine participants
- Ensured consistent cleanliness and hygiene of kennels, play areas, and communal spaces through regular sanitation protocols
- Built strong relationships with pet owners through regular updates on pets' progress and expert advice on care and training techniques
- Developed personalized care plans to improve client retention and satisfaction tailored to individual pet needs
- Successfully managed the care of dogs with specialized requirements, including those with dietary restrictions, medical conditions, or behavioral challenges
- Received commendation from management for upholding exceptional standards of animal care, reinforcing commitment to providing high-quality pet services
N/A
N/A
01.2022 - 03.2023
- Coordinated moving logistics for family transition, overseeing all aspects from packing to settling into new residence to ensure a smooth relocation process
- Provided practical and emotional support to family members during adjustment period, promoting comfort and well-being as they adapted to new lifestyles
- Managed daily household tasks and organized transport of belongings while assisting family in acclimating to new environment
- Developed enhanced multitasking abilities, flexibility, and organizational skills through managing complex logistical challenges under pressure
Assistant Manager
Little Caesars Pizza
O'Fallon
09.2021 - 12.2021
- Engaged with customers to identify needs and recommend tailored products or services
- Delivered prompt and excellent customer service
- Maintained positive customer relationships by addressing service inquiries swiftly and effectively
- Supervised employee performance and resolved operational issues to enhance overall team productivity
- Managed and supervised subordinate staff to achieve team objectives
- Trained team members on the implementation of effective operational and sales strategies
- Resolved internal and external conflicts to maintain smooth operations and uphold customer satisfaction
Sales Associate
Famous Footwear
O'Fallon
12.2019 - 08.2021
- Provided personalized merchandise recommendations to customers based on their expressed needs and preferences
- Guided customers through loyalty program enrollment process, enhancing customer engagement and retention
- Addressed customer inquiries via phone, providing information on products, services, store hours, policies, and current promotions
- Organized and restocked inventory, creating visually appealing merchandise displays to enhance product visibility and attract customer interest
- Executed merchandising updates and maintained sales areas, ensuring optimal organization and stock levels to support sales objectives
- Applied identifying codes and accurate pricing to merchandise, preparing it for the sales floor
- Fostered collaborative relationships with colleagues and management to align team efforts towards achieving common sales, service, and operational goals
Crew Member
Little Caesars Pizza
O'Fallon
06.2018 - 11.2019
- Ensured proper preparation and distribution of food items according to company standards
- Effectively managed multiple tasks simultaneously, including order taking, food preparation, and cash handling with a high degree of accuracy
- Managed customer orders accurately and efficiently
- Operated cash register, ensuring accurate and efficient transactions to support daily sales
- Cultivated welcoming atmosphere, fostering positive customer interactions and encouraging repeat visits
- Maintained cleanliness and organization of facility areas to enhance customer experience
- Adhered to strict standards for cleanliness, customer service, and food preparation
- Collaborated effectively within a kitchen team environment to prepare food items
- Handled interactions with challenging customers courteously and professionally
Education
Bachelor's degree - Cybersecurity
University of St. Louis
St. Louis05-2025
College education -
St Charles Community College
Cottleville05-2022
GED -
Fort Zumwalt South High School
St. Louis12-2020
Skills
- Transaction monitoring
- Fraud investigation
- Fraud analysis
- Digital Forensics
- Network Security
- Authentication
- Cryptography
- Data analysis
- Data integrity
- Software troubleshooting
- Case prioritization
- Transaction analysis
- Customer service
- Client communication
- Customer outreach
- Report writing
- Data management
- Data tracking
- Statistical analysis
- Conflict Team collaboration
- Interpersonal communication
- Team collaboration
- Communication
- Decision-making
- Problem solving
- Operational compliance
- Linux
- Windows
- Bash
- Python
- Git
- C
- Wireshark
- Nmap
- VirtualBox
- Microsoft Office
- Python
- Decision-making
- Communication
- Due diligence
- Fraud analysis
Personal Information
Title: IT Support Technician
Timeline
Fraud Operations Specialist
Citi Bank Corporate
08.2026 - 10.2026
UCG Technician
UtiliSource
04.2026 - 07.2026
Cashier
Friar Tuck Beverage
09.2024 - 01.2026
Pet Care Professional
No Leash Needed
04.2023 - 04.2024
N/A
N/A
01.2022 - 03.2023
Assistant Manager
Little Caesars Pizza
09.2021 - 12.2021
Sales Associate
Famous Footwear
12.2019 - 08.2021
Crew Member
Little Caesars Pizza
06.2018 - 11.2019
Bachelor's degree - Cybersecurity
University of St. Louis
College education -
St Charles Community College
GED -
Fort Zumwalt South High School