Open To Work
Rachelle D. Regazzi
Sacramento,CA
Work Preference
Summary
Fraud Operations Specialist with extensive experience in fraud analysis and investigation within EDD Fraud Department. Enhanced security protocols and trained teams, resulting in improved operational efficiency. Expertise in data analysis and risk management, contributing to significant reductions in fraudulent activities. Recognized for critical thinking and decisive action in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Fraud Operations Specialist
EDD Fraud Department
Sacramento, CA
01.2022 - 12.2023
- Analyzed fraudulent claims to identify patterns and trends.
- Investigated reported fraud cases with specialized software tools.
- Trained new staff on fraud detection techniques and protocols.
- Communicated findings to management to aid decision-making processes.
- Assisted in creating reports detailing fraud trends and operational improvements.
- Tracked fraudulent activity across channels including online and mobile banking, ATMs.
- Recommended changes in security protocols based on investigation findings.
- Maintained confidential records of investigations in compliance with company policy.
Cashier Team Lead
Food For Less Grocery Store
Rio Linda, California
01.2021 - 06.2023
- Trained new cashiers on register procedures and customer interaction techniques.
- Managed cash handling processes to ensure accuracy and security of funds.
- Resolved customer complaints, enhancing overall shopping experience.
- Conducted regular inventory checks to support effective stock management.
- Monitored store promotions for accurate pricing and signage at registers.
- Assisted cashiers with customer inquiries, ensuring efficient resolution.
- Performed daily opening and closing procedures for register area.
- Maintained cleanliness in work environment by sweeping floors and wiping counters.
Co-Managed Sales department store
Avenue Boutique
Sacramento, CA
06.2018 - 01.2019
- Assisted customers with merchandise and purchase.
- Maintained an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Contributed directly to gaining and retaining relationships for business.
- Assisted clients with purchases while attending to their personal needs.
- Counting informing customers of current specials, savings and website features.
- Merchandising, signage, display.
- Inventory, stocking, pricing & mark downs.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Developed strong communication and organizational skills through working on group projects.
- Identified issues, analyzed information, and provided solutions to problems.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Lead Sales Key Holder
Ross Dress For Less
Sacramento, CA
01.2017 - 06.2018
- Communicated with Supervisors, peers, and subordinates by telephone, in written form, email, or in person.
- Ability to convey knowledge and clear understanding of products and services.
- Inventoried Mark downs and stocked merchandise.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Front Desk Sales
Hampton Inn and Suites
Sacramento, CA
09.2016 - 12.2016
- Answered Multi-line phones, Transferred Calls.
- Attended clients/Guests.
- Navigate through computer system and utilize search tools in timely manner to find information regarding processed payments, and Monthly/ year-end statements.
- Responsible for daily close out and financial reports.
- Managed inventory for office supplies.
Corporate Sells Trainer
Global Expansion Concepts
Gold River, CA
01.2015 - 06.2016
- Experienced educator. Prepare educational material such as module summaries, videos etc.
- Conduct seminars, workshops, individual training sessions etc.
- Support and mentor new employees.
- Developed constructive and cooperative working relationships with others while conducting face to face presentations.
- Submitted orders and followed through.
Education
Some College (No Degree) - Ultrasound Tech
American River College
Sacramento, CASkills
- Secretarial and clerical support
- Fraud analysis and investigation
- Training and development
- Customer relationship management
- Communication skills
- Attention to detail
- Time management
- Critical thinking
- Team collaboration
- Decision making
- Investigation techniques
- Fraud detection expertise
- Data analysis proficiency
- Fraud prevention strategies
- Transaction monitoring
- Project management experience
- Technical proficiency
- Financial crime awareness
- Conflict resolution
- Risk assessment
- Verbal and written communication
- Activity monitoring
- Banking operations
- Case management
- Self-motivation
- Report writing
- Receptionist support
- Computer systems expertise
- Web applications proficiency
- Multi-line telephone handling
- Customer assistance and referrals
- Vendor collaboration and scheduling
Languages
English
Native language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Timeline
Fraud Operations Specialist
EDD Fraud Department
01.2022 - 12.2023
Cashier Team Lead
Food For Less Grocery Store
01.2021 - 06.2023
Co-Managed Sales department store
Avenue Boutique
06.2018 - 01.2019
Lead Sales Key Holder
Ross Dress For Less
01.2017 - 06.2018
Front Desk Sales
Hampton Inn and Suites
09.2016 - 12.2016
Corporate Sells Trainer
Global Expansion Concepts
01.2015 - 06.2016
Some College (No Degree) - Ultrasound Tech
American River College