Laura Crofton
Buffalo,NY
Summary
Results-driven Fraud Operations Specialist with expertise in fraud detection and regulatory compliance. Proven ability to analyze data, implement fraud prevention strategies, and conduct thorough investigations, contributing to reduced losses and improved operational efficiency.
Overview
16
16
years of professional experience
Work History
Fraud Operations Specialist
M&T Bank
Buffalo, NY
01.2010 - Current
- Current System Management Expert for Retail Credit Card Disputes.
- Group Leader experience responsible for 10-15 team members.
- Collaborated with cross-functional teams to develop effective fraud prevention strategies.
- Analyzed fraud patterns using advanced analytics tools to identify and mitigate risks.
- Conducted in-depth investigations into suspicious account activity, ensuring compliance with regulations.
- Trained junior staff on fraud detection techniques and investigation processes to enhance team performance.
- Implemented process improvements that enhanced operational efficiency and reduced false positive rates.
- Led initiatives to refine fraud detection systems, increasing accuracy of alerts and notifications.
- Monitored industry trends and regulatory changes to adapt fraud management practices accordingly.
- Provided strategic recommendations based on analysis of high-risk accounts, improving overall mitigation efforts.
- Stayed abreast of emerging fraud trends to continuously refine detection methodologies and approaches.
- Improved operational efficiency by streamlining fraud investigation processes and procedures.
- Demonstrated excellent problem-solving skills in identifying root causes of fraud and recommending appropriate solutions to minimize future occurrences.
- Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.
- Optimized resource allocation by prioritizing high-risk cases for immediate attention and action.
- Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.
- Developed comprehensive training materials for new hires, increasing team knowledge and productivity.
- Participated in regular meetings with senior management to discuss key performance metrics, challenges, and recommendations for improvement.
- Leveraged advanced analytical tools for better understanding of complex data sets; resulting in more accurate identification of fraudulent activities.
- Evaluated the effectiveness of current fraud prevention tools, recommending improvements based on industry best practices.
- Conducted in-depth analysis of transaction data to identify trends, patterns, and anomalies indicative of fraudulent activity.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Reviewed transactions and receipts to identify any suspicious activity.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reduced fraud losses by implementing effective detection strategies and monitoring systems.
- Successfully managed multiple priorities simultaneously under tight deadlines while maintaining a high level of accuracy in case investigations.
- Contributed to a positive work environment by fostering teamwork, open communication, and professional development opportunities among team members.
- Played a key role in the development and implementation of new fraud prevention initiatives, resulting in a significant reduction in overall fraud losses.
- Assisted law enforcement agencies in investigating complex fraud cases, contributing to successful prosecutions.
- Maintained accurate records of all investigated cases, ensuring proper documentation for audit purposes and regulatory compliance.
- Collaborated with cross-functional teams to identify potential fraud risks and implement preventive measures.
- Mitigated financial loss through prompt identification and resolution of unauthorized transactions.
Education
Bachelor of Science - Design
SUNY Buffalo State
Buffalo, NYBachelor of Arts - Design
Alfred State College
Alfred, NYSkills
- Regulation compliance
- Transaction monitoring
- Anti-fraud systems
- Fraud prevention strategies
- Investigation techniques
- Regulatory compliance
- Financial crime awareness
- Fraud detection expertise
- Activity monitoring
- Data analysis
Timeline
Fraud Operations Specialist
M&T Bank
01.2010 - Current
Bachelor of Science - Design
SUNY Buffalo State
Bachelor of Arts - Design
Alfred State College