JOSHUA GREENWOOD
State Farm
Chandler,AZ
10
years of professional experience
Results-oriented Claims Specialist with expertise in resolving complex claims and analyzing data to identify discrepancies. Proven ability to deliver solutions that enhance outcomes and ensure regulatory compliance. Strong collaborator focused on achieving team goals while providing exceptional customer service.
Work History
Claims Specialist
4 Years 5 Months- Managed complex fire claims for property damage, ensuring timely resolution and customer satisfaction.
- Provided excellent customer service and support throughout the claims process.
- Researched coverage and determined coverage available within the policy limits.
- Mentored new associates to provide guidance, support, and training to help them develop their skills and navigate the complexities of their role.
- Navigated numerous computer applications in a fast-paced environment to support efficient claims processing.
- Served as a reliable resource for State Farm agencies and industry peers, facilitating communication and collaboration.
Claims Associate
3 Years 8 Months- Processed auto insurance claims to ensure timely resolution and enhance customer satisfaction.
- Reviewed and analyzed police reports, damage estimates, and photographs to support accurate claim decisions.
- Delivered exceptional customer service by responding to inquiries and resolving claim-related issues effectively.
Server & Trainer
1 Year 4 Months- Managed high-volume sections in fast-paced restaurant environment, ensuring efficient service delivery.
- Led training sessions for new staff, enhancing onboarding experience and team readiness.
- Provided exceptional customer service and resolved guest complaints, fostering positive dining experiences.
Education
Associate of Arts - Psychology
Skills
Claims analysis & investigation
Attention to detail
Problem-solving
Organizational skills
Time management
Customer service
Effective oral & written communication
Timeline
Claims Specialist
State Farm
03.2022 - CurrentRead More
Claims Associate
State Farm
07.2018 - 03.2022Read More
Server & Trainer
Sauce
09.2016 - 01.2018Read More
Coconino Community College
Associate of Arts from Psychology
Read More