Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joshua Griffin

Summary

Results-driven Network Engineer with 5 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Network Design Engineer

Mercury Broadband
10.2021 - Current
  • Design, integrate and optimize multi-vendor access network
  • Tier 2 escalation support for network related issues
  • Worked closely with third party vendors to design and implement new features.
  • Coordination with FCC for licensing and deployment of microwave backhaul.
  • Create and maintain documentation for network configurations, topology diagrams, and standard operating procedures
  • Transformation and analysis of raw KPI's

Technical Service Representative

FedEx
05.2021 - 10.2021
  • Provided technical support to users by answering help desk calls and utilizing ServiceNow ticketing system. Resolved issues related to software, hardware, and network connectivity
  • Installed, configured, and maintained computer systems and peripherals, ensuring optimal performance and security
  • Conducted regular software updates and patches to keep systems up-to-date and protected against security threats
  • Trained end-users on how to use new technologies and software applications to enhance productivity and efficiency

Service Technician

White Rock Coffee
01.2018 - 05.2021
  • Conducted routine maintenance and inspections on equipment to ensure optimal performance and prevent potential breakdowns
  • Collaborated with cross-functional teams to implement innovative solutions and enhancements to improve overall service delivery
  • Documented and maintained comprehensive records of service activities, including repairs, replacements, and upgrades

Manager

Barnes and Noble Cafe
10.2014 - 12.2017
  • Managed inventory, purchasing, and vendor relationships to control costs and improve profit margins
  • Oversaw team of 9 individuals, responsible for training, scheduling, and performance evaluations

Field Wireman

United States Marine Corps
08.2008 - 08.2012
  • Fostered a positive work culture through team building activities and regular communication with Marines
  • Utilized specialized tools and equipment to effectively install, route, and maintain network hardware in a variety of field environments
  • Managed and maintained telecommunication systems, including POTS, VOIP, and data networks, ensuring optimal performance and functionality
  • Collaborated with cross-functional teams to develop and implement strategies and solutions that aligned with the mission statement
  • Provided technical support and training to junior Marines on systems and equipment to enhance productivity

Education

Associate of Applied Science - Information Technology

Dallas College
Dallas, TX
05.2020

Skills

  • Linux OS
  • Windows OS
  • Management and reporting systems
  • Cisco hardware
  • Wireless access points
  • Microwave PTP solutions
  • LTE
  • CBRS
  • Samsung hardware
  • Microsoft 365 applications
  • Tier 2 and 3 support
  • Process documentation
  • Training and mentorship
  • Project management
  • TCP/IP, DNS, DHCP, general network connectivity

Certification

  • CCNA, Cisco, 02/01/22, www.credly.com/badges/6a811d658c71-4522...
  • Enterprise Networking, Security, and Automation, Cisco Networking Academy, 05/01/20, www.credly.com/badges/561d918fd7b2-4747...
  • Introduction to Cybersecurity, Cisco Networking Academy, 05/01/21
  • Azure fundamentals, Microsoft, 08/01/21, www.credly.com/badges/149f9ecc0232-456a...
  • Planning and design expert certification, Cambium networks, 10/01/22
  • RF planning and design, Award Solutions, 10/01/22
  • Microwave path design, Commscope, 09/01/22
  • CIT - Networking Associate, Dallas College, 08/01/21

Timeline

Network Design Engineer

Mercury Broadband
10.2021 - Current

Technical Service Representative

FedEx
05.2021 - 10.2021

Service Technician

White Rock Coffee
01.2018 - 05.2021

Manager

Barnes and Noble Cafe
10.2014 - 12.2017

Field Wireman

United States Marine Corps
08.2008 - 08.2012

Associate of Applied Science - Information Technology

Dallas College

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Joshua Griffin