Joshua Grullón
Summary
A detail-oriented student with 4+ years of work experience and proven
knowledge in sales, conflict resolution, customer communications, and
customer retention. Aiming to leverage my abilities to successfully fill the
role at your company. Frequently praised as focused and attentive by my
peers, I can be relied upon to help your company achieve its goals. My POI is GROWTH!
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Crunch Fitness (CR Fitness)
05.2023 - 01.2024
- Supported General Manager in overseeing daily operations of the business
- Assisted in developing and implementing strategic plans to achieve company goals
- Managed a team of employees, including scheduling, training, and performance evaluations
- Organized and executed promotional events and marketing campaigns to drive sales
- Maintained strong relationships with vendors, suppliers, and customers to ensure smooth operations and customer satisfaction
General Manager
Youfit Gyms (Health Clubs)
08.2021 - 05.2023
- Developed from a Member Service Specialist in Coral Springs - Assistant General Manager in South Pompano - to a General Manager in North Pompano.
- Led a team of 15-20 employees from cleaning staff to assistant management staff.
- Oversaw all aspects of daily operations, including inventory management, staff scheduling, and customer service initiatives
- Developed and executed strategic plans to drive business growth, resulting in a 30% increase in overall revenue
- Implemented cost-saving strategies resulting in a 15% reduction in operational expenses while maintaining high levels of customer satisfaction
- Built strong relationships with vendors and suppliers to negotiate favorable terms and ensure timely delivery of goods and services
- Ensured a positive PNL every month in club.
- Left Youfit in good standing after company ownership transfer.
Technician - Sales Team
Phone Repair Guy/Cellphone Fix Pro
01.2021 - 07.2021
Education
Current Study: BBA - Business Administration
Broward College
Coconut Creek, FLHigh School Diploma -
J.P. Taravella High School
Coral Springs, Florida06-2021
Skills
- Customer Service
- Computer Literacy
- Time Management Skills
- Sales & Goal over-achiever
- Team Player
- Intermediate Portuguese & Spanish
- Advanced Mathematics
Languages
Jorge Young - 954-805-9441 - RGM
Advanced (C1)
Tamas Schuchanek - 754-273-1753 - RSM for Youfit
Advanced (C1)
Software
Microsoft Office Suite
Google Suite
DataTrac
Salesforce
DoMo
Timeline
Assistant General Manager
Crunch Fitness (CR Fitness)
05.2023 - 01.2024
General Manager
Youfit Gyms (Health Clubs)
08.2021 - 05.2023
Technician - Sales Team
Phone Repair Guy/Cellphone Fix Pro
01.2021 - 07.2021
Current Study: BBA - Business Administration
Broward College
High School Diploma -
J.P. Taravella High School
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