Joshua Hairgrove
Kenai
Summary
Dynamic Branch Manager with a proven track record at ARG Industrial, excelling in customer service and operational efficiency. Enhanced customer satisfaction through effective relationship building and process improvements, driving profitability and compliance. Skilled in decision-making and time management, consistently achieving performance goals while fostering a motivated team environment.
Overview
17
17
years of professional experience
Work History
Branch Manager
ARG Industrial
05.2018 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Owner /Fabrication Welder
No Harm Done Welding
01.2012 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Read and followed blueprints and weld diagrams.
- Used cutting torches to shape and cut metal for fabrication projects.
- Performed preventative maintenance and minor repairs on welding and fabrication equipment to keep in optimum working condition.
- Reduced material waste with careful planning and precise cutting techniques.
- Custom-built specialized welding fixtures to improve project efficiency and accuracy.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Manager
PT Hose and Bearings
01.2013 - 05.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Heavy Equipment Operator
US Army
09.2008 - 05.2012
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Trained and mentored personnel in combat operations and tactics.
- Led team in developing strategic plans to meet operational objectives.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Fostered a positive work environment, promoting collaboration and teamwork among diverse personnel.
- Proved successful working within tight deadlines and a fast-paced environment.
- Improved overall unit efficiency by streamlining processes and procedures for daily tasks and operations.
Education
Associate - Automotive Technology
Western Nebraska Community College
Scottsbluff, NE08-2013
Associate - Welding Technology
Western Nebraska Community College
Scottsbluff, NE08-2012
High School Diploma -
Kimball High School
Kimball, NE05-2008
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Relationship building and management
- Process improvement
- Decision-making
- Product training
- Goals and performance
Timeline
Branch Manager
ARG Industrial
05.2018 - Current
Manager
PT Hose and Bearings
01.2013 - 05.2018
Owner /Fabrication Welder
No Harm Done Welding
01.2012 - Current
Heavy Equipment Operator
US Army
09.2008 - 05.2012
Associate - Automotive Technology
Western Nebraska Community College
Associate - Welding Technology
Western Nebraska Community College
High School Diploma -
Kimball High School
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