Joshua Halliday
Apopka,FL
Overview
11
11
years of professional experience
Work History
Amazon Delivery Driver
HEAT Logisitics
Apopka, FL
12.2023 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Managed route planning to optimize delivery schedules and minimize travel time.
- Maintained accurate records of deliveries, including addresses and special instructions.
- Trained new drivers on best practices for efficient delivery operations and safety protocols.
PART-TIME DISPATCH / PRELOAD SUPERVISOR
United Parcel Service
Elmsford, NY
03.2017 - 06.2023
- Responsible for creating and dispatching routes for the package drivers
- Utilized computer programs and equipment in assisting of job duties
- Communicated with multiple shifts and employees on daily and weekly tasks.
- Supervised main floor belts that had up to 14 union employees working on the belt loading package cars.
- Trained new employees about proper load methods and safety procedures
- Had daily presort meetings going over the operation plan for our building; expected volume, number of employees to work, etc.
- Stayed organized by creating plans for daily, weekly and monthly use.
- Assessed the load quality of the delivery trucks to catch any unforeseen scenarios from occurring
- Investigated issues that arose during deliveries and developed solutions to prevent future occurrences.
CUSTOMER SERVICE REPRESENTATIVE
Nature's Cradle Nursery
Eastchester, NY
11.2015 - 06.2017
- Assisted customers throughout their entire experience at the nursery, from choosing their materials to ringing up the sale
- Delivered material to customers and job sites when necessary, using company vehicles and trucks
- Created customer special orders for items not in stock and arranged for their pick-up or delivery
- Processed all incoming plant deliveries, to guarantee that all materials were received, labeled, and organized into their respective loading or storage area
- Assisted in Accounts Payable and Receivable duties
- Maintained maintenance and short-term customer files
- Responsible for opening and reconciling registers on a daily basis
- Input new plant material into the point-of-sale's inventory and insured that all pre-existing information was up to date
ATTRACTIONS ATTENDANT
Universal Orlando
Orlando, FL
11.2014 - 06.2015
- Operated specific ride equipment in a safe and professional manner such as
- Provided exemplary customer service by greeting guests and ensuring that all riders followed posted rules while in the attraction
- Loaded and unloaded guests quickly and safely, while also being in theme
- Maintained a clean and safe working environment for guests as well as for fellow team members
- Worked closely with other Ride Operators as part of a team environment.
- Responded quickly in emergency situations, following established protocols.
- Consistently monitored riders' behavior throughout duration of rides for their safety.
Education
Bachelor of Arts (B.A.) - History
University of Central Florida
Orlando, FL, US07-2014
Skills
- Positive attitude
- Customer service
- Time management
- Problem-solving
- Teamwork and collaboration
Timeline
Amazon Delivery Driver
HEAT Logisitics
12.2023 - Current
PART-TIME DISPATCH / PRELOAD SUPERVISOR
United Parcel Service
03.2017 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
Nature's Cradle Nursery
11.2015 - 06.2017
ATTRACTIONS ATTENDANT
Universal Orlando
11.2014 - 06.2015
Bachelor of Arts (B.A.) - History
University of Central Florida