Joshua Hand

Performed first-call decedent removals across a 200-mile service radius throughout greater Los Angeles and surrounding counties, responding to hospitals, private residences, hospice facilities, coroner offices, and institutional settings. Maintained strict chain-of-custody protocols and accurate documentation throughout each transport, ensuring proper authorization and decedent identification at all transfer points. Regularly handled complex and sensitive cases including advanced decomposition, traumatic death, and unattended decedents, requiring adherence to PPE protocols and biohazard safety procedures. Demonstrated professionalism and composure in high-stress environments while coordinating with hospital staff, nursing supervisors, security personnel, law enforcement, and next of kin.

• Maintained cleanliness and organization of equipment and workspaces to uphold safety standards.
• Streamlined workflows by implementing efficient digital first call workflow protocols.
• Developed training materials to improve onboarding processes for incoming technicians.
• Assisted in training new employees on company procedures and best practices for successful removals.
• Contributed to positive client experiences by providing excellent customer service throughout the extremely difficult process.

• Collaborated directly with clients (bands, brands, and artists) to understand creative needs, resolve issues, and ensure high satisfaction throughout the design and production process.
• Delivered responsive customer service and order support, from custom apparel inquiries to post-purchase assistance, building repeat business through clear communication and reliability.
• Coordinated distribution logistics, providing timely updates and troubleshooting to guarantee smooth fulfillment experiences.

• Served as primary client contact, managing questions, revisions, and project feedback with professionalism and attention to detail.
• Maintained consistent communication across multiple projects, ensuring clients felt supported at each stage of the production process.
• Delivered complex digital content solutions by anticipating needs, addressing concerns, and adapting quickly to shifting requirements.
• Creative Video Production Company

• Supported families during difficult times with compassion and professionalism, providing clear communication and guidance during visitations, ceremonies, and transportation.
• Assisted visitors and staff with service coordination, balancing sensitivity with efficient problem-solving in high-stress environments.

• Managed client relationships across diverse industries, translating customer goals into tailored creative solutions.
• Provided ongoing customer support, addressing technical and creative questions promptly while ensuring a smooth project lifecycle.
• Oversaw delivery of websites, videos, and marketing assets with an emphasis on client satisfaction and reliability.
• Freelance Creative Direction

• Assisted families through funeral arrangements with empathy and clarity, answering questions and ensuring their needs were met.
• Supported daily operations while handling sensitive information with discretion and professionalism.

• Gained hands-on experience supporting families during services and removals, providing calm and compassionate assistance.
• Helped coordinate daily operations, ensuring smooth communication among staff, clients, and visitors.