Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Hargett

Cincinnati,Ohio

Summary

Dependable Technical Support Specialist with extensive experience in computer software, hardware, and systems management. Skilled in providing frontline support, managing technology teams, and ensuring the seamless operation of IT systems. Committed to delivering exceptional service to internal and external customers while staying abreast of emerging technologies and industry best practices.

Overview

2
2
years of professional experience

Work History

Technical Coordinator

Forward Edge
07.2022 - Current
  • Managed a team of 5-7 technicians, providing training and guidance on software and company procedures
  • Acted as an escalation point for troubleshooting advanced network/systems issues, consistently achieving 100% issue-resolution scores
  • Ensured alignment of server hardware, operating systems, and procedures with organizational standards and strategic goals
  • Administered Windows 10 systems, Apple devices, and Chrome devices, including user account management and group policy implementation.

Helpdesk Engineer

Forward Edge
05.2022 - 07.2022
  • Provided day-to-day technical support to faculty, staff, and students, diagnosing and resolving hardware and software issues
  • Built and configured desktop computers and laptops, ensuring optimal performance and functionality
  • Installed and maintained software and hardware, including troubleshooting to meet user needs.

Education

COMPTIA -

Security +
05.2022

Skills

  • Hardware and Software Installation
  • Network Security, Service Desk, and Project Management
  • System Administration
  • Mobile Device Management( Mosyle, Filewave)
  • Access Control Systems, Camera Systems/ Servers, Print Servers
  • Training and Development
  • Time Management

Timeline

Technical Coordinator

Forward Edge
07.2022 - Current

Helpdesk Engineer

Forward Edge
05.2022 - 07.2022

COMPTIA -

Security +

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Joshua Hargett