JOSHUA HARRIS
San Antonio,TX
Summary
Knowledgeable and dedicated Fraud Analyst with over years of experience interviewing clients via phone or in person. Exhibits passion for helping others and making a positive impact for clients and the firm in a two year tenure with JPMC. Consistently work with quality in mind while being adaptable and an eager learner who strives for success. Always willing to take on added responsibilities with a positive attitude to help best realize the standards and team goals of the firm.
Overview
13
13
years of professional experience
Work History
Fraud Specialist III
JP Morgan Chase
02.2024 - Current
- Further aided in the merger of JPMC & First Republic Bank by joining the JPM PC team in May 2024.
- Worked with EMM, FHL, and Relationship Managers to ensure quality of service and security of funds for JPM PC clients.
- Responsible for maintaining intraday wire disposition reports and handling escalations for JPM PC clients.
- Successfully managed case assignment and secondary wire review of JPM PC cases daily.
- Improved customer trust by promptly addressing and resolving reported instances of fraud with First Republic and Chase clients.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by educating EMM specialists as well as clients of the risks of scam trends.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Fraud Specialist I
JP Morgan Chase
11.2022 - 02.2024
- Had 52 saves for $94,165.27 during first year with Chase.
- Piloted ACH Scam / Business Banking Queue program and was designated Subject Matter Expert for First Republic Wire Fraud Monitoring Program.
- Minimal BSS error coaching rating.
- Always volunteered for special projects or extra responsibilities when they are available.
- Had consistent PI of 110% with OBC% of 75% while working Chase products.
- Reduced instances of fraud engaging in timely analysis as well as dynamic interview techniques.
- Educated clients on current fraud and scam trends for their protection.
- Built strong relationships with clients and coworkers alike through respectful engagement.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat new fraud/scam trends as they arose.
- Interviewed clients thoroughly, asking appropriate questions to ascertain critical details about each case.
Case Investigator / Team Lead – COVID-19 Response Unit
UT Health – San Antonio Metro Health Dept.
09.2020 - 09.2022
- Mitigated spread of COVID-19 in San Antonio community via call center outreach, disbursement of resources, and informing general public.
- Contributed to positivity and transmission rates in San Antonio being lowest of all major metro areas in Texas.
- Informed public of signs and symptoms of severe illness as well as proper isolation protocol.
- Served as liaison for community outreach/resources and vulnerable community members.
- Periodically contacted labs to verify and investigate discrepancies in Electronic Lab Reports.
- Directed and supervised team of 12+ Case Investigators engaged in HIPAA compliant case investigations and contact tracing tasks.
- Program achieved record call volume the final 6 months of the program, relative to 18 months of historical data.
- Coached team members in interview and time management techniques necessary to complete job tasks.
CPS Investigations Specialist I and II
Department of Family and Protective Services
08.2016 - 04.2018
- Responded to claims of abuse, neglect, or family safety concerns.
- Interviewed children and family members using dynamic interview techniques.
- Served as liaison between law enforcement, school & legal staff, community resources and families.
- Maintained case records and legal documentation.
- Visited homes, inspected surroundings and interviewed family members.
- Would refer families for services such as Protective Parenting, drug abuse education, domestic violence prevention, etc.
- Built rapport with children and families by fostering trust with effective communication.
- Attended court proceedings, submitted documents, and offered testimony.
Lead Expeditor, Team Leader
Saltgrass Steakhouse
11.2011 - 03.2020
- Lead a team of 3-6 talented cooks in daily operations to ensure quality of product held up to standards, timeliness was enforced, and schedules/deadlines were adhered to.
- Developed ability to focus on multiple tasks at once as well as delegate tasks to meet deadlines.
- Trained and lead new and seasoned kitchen staff in safety, quality control, and timeliness.
Education
Bachelor of Arts - Psychology
Texas State University
San Marcos, TX05.2016
Skills
- Problem Solving
- Teamwork
- Multitasking
- Microsoft Office Suite (Word, Excel, Access, Teams), Dialpad and Salesforce
- Conflict Resolution
- Decision Making
- Adaptability
- Investigation Techniques
- Fraud Detection & Prevention
Timeline
Fraud Specialist III
JP Morgan Chase
02.2024 - Current
Fraud Specialist I
JP Morgan Chase
11.2022 - 02.2024
Case Investigator / Team Lead – COVID-19 Response Unit
UT Health – San Antonio Metro Health Dept.
09.2020 - 09.2022
CPS Investigations Specialist I and II
Department of Family and Protective Services
08.2016 - 04.2018
Lead Expeditor, Team Leader
Saltgrass Steakhouse
11.2011 - 03.2020
Bachelor of Arts - Psychology
Texas State University
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