Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSHUA HARRIS

San Antonio,TX

Summary

Knowledgeable and dedicated Fraud Analyst with over years of experience interviewing clients via phone or in person. Exhibits passion for helping others and making a positive impact for clients and the firm in a two year tenure with JPMC. Consistently work with quality in mind while being adaptable and an eager learner who strives for success. Always willing to take on added responsibilities with a positive attitude to help best realize the standards and team goals of the firm.

Overview

13
13
years of professional experience

Work History

Fraud Specialist III

JP Morgan Chase
02.2024 - Current
  • Further aided in the merger of JPMC & First Republic Bank by joining the JPM PC team in May 2024.
  • Worked with EMM, FHL, and Relationship Managers to ensure quality of service and security of funds for JPM PC clients.
  • Responsible for maintaining intraday wire disposition reports and handling escalations for JPM PC clients.
  • Successfully managed case assignment and secondary wire review of JPM PC cases daily.
  • Improved customer trust by promptly addressing and resolving reported instances of fraud with First Republic and Chase clients.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Reduced instances of fraud by educating EMM specialists as well as clients of the risks of scam trends.
  • Maintained detailed records of all detected fraud incidents for future reference and analysis.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Fraud Specialist I

JP Morgan Chase
11.2022 - 02.2024
  • Had 52 saves for $94,165.27 during first year with Chase.
  • Piloted ACH Scam / Business Banking Queue program and was designated Subject Matter Expert for First Republic Wire Fraud Monitoring Program.
  • Minimal BSS error coaching rating.
  • Always volunteered for special projects or extra responsibilities when they are available.
  • Had consistent PI of 110% with OBC% of 75% while working Chase products.
  • Reduced instances of fraud engaging in timely analysis as well as dynamic interview techniques.
  • Educated clients on current fraud and scam trends for their protection.
  • Built strong relationships with clients and coworkers alike through respectful engagement.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat new fraud/scam trends as they arose.
  • Interviewed clients thoroughly, asking appropriate questions to ascertain critical details about each case.

Case Investigator / Team Lead – COVID-19 Response Unit

UT Health – San Antonio Metro Health Dept.
09.2020 - 09.2022
  • Mitigated spread of COVID-19 in San Antonio community via call center outreach, disbursement of resources, and informing general public.
  • Contributed to positivity and transmission rates in San Antonio being lowest of all major metro areas in Texas.
  • Informed public of signs and symptoms of severe illness as well as proper isolation protocol.
  • Served as liaison for community outreach/resources and vulnerable community members.
  • Periodically contacted labs to verify and investigate discrepancies in Electronic Lab Reports.
  • Directed and supervised team of 12+ Case Investigators engaged in HIPAA compliant case investigations and contact tracing tasks.
  • Program achieved record call volume the final 6 months of the program, relative to 18 months of historical data.
  • Coached team members in interview and time management techniques necessary to complete job tasks.

CPS Investigations Specialist I and II

Department of Family and Protective Services
08.2016 - 04.2018
  • Responded to claims of abuse, neglect, or family safety concerns.
  • Interviewed children and family members using dynamic interview techniques.
  • Served as liaison between law enforcement, school & legal staff, community resources and families.
  • Maintained case records and legal documentation.
  • Visited homes, inspected surroundings and interviewed family members.
  • Would refer families for services such as Protective Parenting, drug abuse education, domestic violence prevention, etc.
  • Built rapport with children and families by fostering trust with effective communication.
  • Attended court proceedings, submitted documents, and offered testimony.

Lead Expeditor, Team Leader

Saltgrass Steakhouse
11.2011 - 03.2020
  • Lead a team of 3-6 talented cooks in daily operations to ensure quality of product held up to standards, timeliness was enforced, and schedules/deadlines were adhered to.
  • Developed ability to focus on multiple tasks at once as well as delegate tasks to meet deadlines.
  • Trained and lead new and seasoned kitchen staff in safety, quality control, and timeliness.

Education

Bachelor of Arts - Psychology

Texas State University
San Marcos, TX
05.2016

Skills

  • Problem Solving
  • Teamwork
  • Multitasking
  • Microsoft Office Suite (Word, Excel, Access, Teams), Dialpad and Salesforce
  • Conflict Resolution
  • Decision Making
  • Adaptability
  • Investigation Techniques
  • Fraud Detection & Prevention

Timeline

Fraud Specialist III

JP Morgan Chase
02.2024 - Current

Fraud Specialist I

JP Morgan Chase
11.2022 - 02.2024

Case Investigator / Team Lead – COVID-19 Response Unit

UT Health – San Antonio Metro Health Dept.
09.2020 - 09.2022

CPS Investigations Specialist I and II

Department of Family and Protective Services
08.2016 - 04.2018

Lead Expeditor, Team Leader

Saltgrass Steakhouse
11.2011 - 03.2020

Bachelor of Arts - Psychology

Texas State University
JOSHUA HARRIS