Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Joshua Hawkins

Bellville,TX

Summary

Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Achievements include developing a [Type] app for use in the [Description] industry. Collaborative team player skilled at working with hardware and software professionals to develop a cohesive and successful design. Proficient Assistant Underwriter successful in preparing documents, answering customer questions and entering data into computer programs. Familiar with ordering supporting reports, completing required documents and preparing marketing materials. Ready to offer [Number] years of experience to a challenging position with room for advancement. Effective project leader and problem-solver with advanced programming skills and a hardworking mentality. Seeking to apply expertise and extensive experience in software engineering to take on a challenging new role with a growing team.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ensemble Helth
Houston, State
02.2017 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Disaster Team

Richmond State Supported Living Center
Richmond, Texas
06.2019 - 01.2021
  • Documented recurrent issues and worked with contractors to prevent re-occurrence.
  • Noted violations and issued documentation such as stop work orders to contractors or owners.
  • Kept up-to-date on inspection regulations, codes, ordinances and techniques.
  • Reviewed drawings and assessed construction against plans.

Machine/Basic Assembly

Powerrome Resistors
Katy, TX
05.2018 - 06.2019
  • Responded to customer requests via telephone and email.
  • Validated schematic designs working alongside hardware engineers.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Responsible for creative design for prominent [project].
  • Worked directly with [departments, clients, management] to achieve [result].
  • Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Used CNC and manual equipment to perform rough and finishing machining, working with tin, sheet iron and sheet copper.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Operated machining equipment safely with team of operators.
  • Kept detailed production records and identified hold-ups.

Machine Operator/Shipping and Receiving Associate

Dealer Tire
Houston, Texas
08.2016 - 03.2018
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.

Machine Operator/Shiping and Receiving

HEB Distribution Center
Houston
02.2014 - 07.2016
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Double-checked cargo inventories and documentation for accuracy.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Manually set up machinery, lathes and grinders.
  • Operated machining equipment safely with team of operators.

Assembly Technician

Mrs Bairds Bakery
Houston, Texas
01.2012 - 04.2014
  • Kept work areas organized, tidy and clean for maximum productivity.
  • Maintained good stock levels, counted parts and requested additional supplies.
  • Operated [Type] equipment in a safe manner and troubleshot any malfunctions.
  • Performed the assembly of products according to specifications and instructions, including [Product] and [Product].

Education

The College of Health Care Professions
Houston, TX
02.2019

High School Diploma - undefined

Bellville High School
Bellville, TX
2008

Skills

  • Team leadership
  • Document scanning
  • Strong verbal communication
  • Powerful negotiator
  • Client assessment and analysis
  • Data entry
  • Public speaking
  • Data analysis
  • Extremely organized
  • Skilled in [Software]
  • User interface understanding
  • Materials preparation

Certification

I  have a Certification in HIPAA

Timeline

Disaster Team

Richmond State Supported Living Center
06.2019 - 01.2021

Machine/Basic Assembly

Powerrome Resistors
05.2018 - 06.2019

Customer Service Representative

Ensemble Helth
02.2017 - Current

Machine Operator/Shipping and Receiving Associate

Dealer Tire
08.2016 - 03.2018

Machine Operator/Shiping and Receiving

HEB Distribution Center
02.2014 - 07.2016

Assembly Technician

Mrs Bairds Bakery
01.2012 - 04.2014

The College of Health Care Professions

High School Diploma - undefined

Bellville High School

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