JOSHUA HAWKINS
Cumming,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Specialist
Talitrix
05.2023 - Current
- Providing technical support for applications and programs to staff members and customers within the organization.
- Spoke on behalf of Talitrix at public board meetings across the state of Georgia to ensure public officials were given the correct technical information about our products.
- Trained staff and customers on products and applications while offering advice on the best practices for utilizing technical programs and applications.
- Providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
Customer Success Manager
Talitrix
12.2022 - 05.2023
- Provided in depth reports to my direct supervisors regarding client comments, product reviews, and jurisdiction updates.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed client input and feedback for all projects with detailed direction and timelines.
- As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
Fire Support Specialist 3rd Infantry Division
United States Army National Guard
06.2019 - Current
- Led and managed a squad of 10-15 soldiers, ensuring team cohesion and mission readiness.
- Acted as a liaison between higher command and squad members, ensuring clear and effective communication.
- Managed sensitive information with discretion, ensuring that classified data was properly protected and disseminated only to authorized personnel.
- Conducted performance evaluations, provided mentorship, and facilitated professional development for squad members.
- Enhanced team morale and cohesion by actively participating in unit training, social events, and community outreach initiatives.
- Ensured compliance with safety regulations, minimizing risk to friendly forces during live-fire exercises and combat operations.
Supervisor of Recreation and Wellness
University of North Georgia
12.2018 - 12.2020
- Planned and implemented all Intramural and sport club activities for the University of North Georgia.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained all up-to-date account information and invoices.
- Proposed detailed planning for each intramural sport to the director of the recreational wellness.
- Organized and ran quarterly events for the department of student health.
Team Leader
Georgia Lt. Governor Casey Cagle's Office
01.2017 - 07.2018
- Led multiple teams of campaign staff in providing phone banking services and distribution of campaign material.
- Provided reports directly to upper-level leadership and LT Governor Casey Cagle weekly.
- Collaborated with cross-functional teams to align campaign objectives, messaging, and target audiences.
- Leveraged social media analytics tools to monitor performance metrics and adjust strategies as needed in realtime.
Education
Bachelor of Business & Social Science -
University of North Georgia
Skills
- Technical support knowledge
- Network Administration
- Software Development
- Presentations and public speaking
- Project Planning
- Project Management
- Business Analysis
- Strategic Planning
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
Certification
Lean Six Sigma Black Belt,
Six Sigma Global Institute
Additional Information
- Distinguished Honor Graduate, U.S. Army School of Field Artillery
- Master Shooter Award, U.S. Army School of Field Artillery
- National Honor Society Member
Timeline
Technical Specialist
Talitrix
05.2023 - Current
Customer Success Manager
Talitrix
12.2022 - 05.2023
Fire Support Specialist 3rd Infantry Division
United States Army National Guard
06.2019 - Current
Supervisor of Recreation and Wellness
University of North Georgia
12.2018 - 12.2020
Team Leader
Georgia Lt. Governor Casey Cagle's Office
01.2017 - 07.2018
Bachelor of Business & Social Science -
University of North Georgia
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