Joshua Heard

• Conducted investigations into internal and external theft, employee misconduct, and other policy violations.
• Provided security for employees and customers in the store environment.
• Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
• Prepared detailed reports on all investigations that included evidence gathered and recommendations for corrective action.
• Developed relationships with local law enforcement agencies to ensure efficient communication when needed.
• Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.

Year to date, I have detained 143 suspect whom where engaged in Shoplifting or Retail Fraud, preventing $16,00.00 from leaving our store. Furthermore, I have conducted and assisted in 20 internal investigations (closed), prosecuting 4 suspects.

• Conducted surveillance of suspects to ensure compliance with court orders.
• Maintained records of case activities and filed reports with the appropriate authorities.
• Arrested defendants who failed to comply with court orders or violated bond conditions.
• Transported arrested individuals to detention facilities in accordance with applicable laws.
• Investigated criminal backgrounds and tracked down fugitives using databases and other investigative techniques.
• Coordinated with law enforcement agencies on fugitive apprehension operations.
• Monitored social media accounts associated with targeted suspects for clues about their location.

• Monitored entrances, exits and other points of access to ensure safety of people and property.
• Conducted security checks on staff entering or leaving the premises.
• Provided customer service assistance in resolving conflicts or disputes.
• Provided escort services as needed for visitors requiring special attention.
• Verified employee identification cards prior to allowing entry into restricted areas.
• Managed access control systems such as key cards, alarms, door locks.
• Guarded entrances and exits against unauthorized entry.

• Assisted with fire suppression activities such as hose line operations, search and rescue, ventilation, overhaul, salvage, and water supply.
• Performed daily equipment checks and maintenance of fire apparatus and equipment.
• Conducted training drills in areas such as vehicle extrication techniques, defensive driving maneuvers, ladder operations, forcible entry tactics and hazardous materials response.
• Participated in public education programs on fire safety topics such as smoke detector installation and use of portable extinguishers.
• Responded quickly and calmly under pressure while working long hours in often difficult physical conditions.
• Conducted fire prevention and suppression operations.