Joshua Heilpern
Registered Behavior Technician
Woodstock,GA
Summary
Passionate and reliable Psychology student who demonstrates knowledge of standard psychological assessment instruments of personality and intellectual functions. Seeking to understand the impact nutrition has on cognitive and executive functions, and their effects on human development and behavior. Eager to make a positive impact on every patient. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Bartender
REEL Seafood
Woodstock, GA
01.2023 - Current
- Displayed the ability to provide, assess, interpret, and communicate guest needs. Result: Increased customer satisfaction by 50%
- Organized bar inventory to optimize product storage levels to meet expected customer demands. Result: 20% improvement in departments time management.
- Adhere to state laws regarding alcoholic beverage services and customer regulations.
- Managed customer, team, and business needs simultaneously to avoid delays or errors.
Project Manager
Freelancer
Atlanta, GA
10.2021 - 01.2023
- Planned, implemented, and tracked sales and marketing strategies to promote the brand and new/core products. Results: 18% launch below budget and 14 days early delivery.
- Defined core problems and determined key strategies for investigating and remediating concerns.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Reported project-related activities with supervisors using clear and concise written and verbal communication.
Project Manager
Vektr Digital Solutions
Atlanta, GA
01.2020 - 10.2021
- Enhanced brand awareness and lead quality while managing internal and external marketing campaigns. Result: 17% increase in lead quality
- Research industry and marketplace trends to develop customized solutions.
- Controlled team bandwidth and progress tracking for project milestones reporting. Result: Improving overall customer satisfaction by 23%
Director of Operations and Culinary R&D
Saige Chef's
Atlanta, GA
01.2018 - 01.2020
- Supervised daily activities to align with business objectives. Result: 15% drop in labor cost.
- Authorized SOW as required, defined, implemented, and revised operational policies and project guidelines. Result: Decreased churn rate and onboarding time by 30 hours. Increasing driver efficiency by 25% per delivery route.
- Upgraded and expanded various procedures to increase yield and profit margin. Result: Maintained 18% weekly food cost.
- Supervised nutrition panel development for each menu item to assist customer's in reaching their dietary needs.
Education
Master of Science - General Psychology
Purdue Global
Lafayette, IN 12.2022 - Current
Bachelor of Science - Culinary Arts Management
The Art Institute of Atlanta
Atlanta 06.2008 - 12.2011
Skills
Medical terminology knowledge
Behavior observation
Research management
Documentation skills
Attention to Detail
Cultural Awareness
Flexible and Adaptable
Organization and Time Management
Excellent Communication
Dependable and Responsible
MS Office
Certification
AHA BLS CPR + First Aid
Timeline
Bartender
REEL Seafood
01.2023 - Current
AHA BLS CPR + First Aid
01-2023
Master of Science - General Psychology
Purdue Global
12.2022 - Current
Project Manager
Freelancer
10.2021 - 01.2023
Project Manager
Vektr Digital Solutions
01.2020 - 10.2021
Director of Operations and Culinary R&D
Saige Chef's
01.2018 - 01.2020
Bachelor of Science - Culinary Arts Management
The Art Institute of Atlanta
06.2008 - 12.2011