Joshua Heinen
Waterloo,IA
Summary
Experienced Small Business Owner with eight years of experience in operations management, business strategy and financial management. Highly motivated professional with four years of entrepreneurial and management experience. Creates and maintains professional relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Also a background in automotive repair, building maintenance, and plumbing and heating. Results-driven Service Technician with expertise in HVAC installation, maintenance, and repair. Proven ability to enhance operational efficiency and ensure customer satisfaction through meticulous problem diagnosis.
Overview
27
27
years of professional experience
Work History
Service Technician
Primrose PHC
Jesup, Iowa
08.2023 - Current
- Executed installation of new HVAC systems, enhancing efficiency and reliability according to manufacturer specifications.
- Diagnosed mechanical issues in heating and cooling systems to facilitate effective repairs.
- Performed routine maintenance on HVAC equipment, ensuring optimal performance and longevity.
- Conducted necessary repairs on HVAC systems following precise diagnosis of equipment issues.
Business Owner
DBA Air-pro Duct Cleaning
Washburn, IA
03.2019 - Current
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained and supervised employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Resolved issues quickly through meticulous research and quick decision-making.
Operations Manager
Christie Door Company LLC
Cedar Falls, IA
08.2005 - 03.2019
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Plumbing Apprentice
Delagardelle Plumbing and Heating LLC
Jesup, IA
07.2004 - 08.2005
- Operated tools and equipment such as hand saws, pipe cutters and drills on daily basis.
- Assisted with installation of systems, components and construction materials into new and remodeled buildings.
- Maintained neat and well-organized worksites by removing debris and sharp objects and cleaning up after shift.
- Arranged and transported supplies needed for individual plumbing jobs and unloaded truck upon arrival.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Inspected installations to repair leaks and make adjustments to pipes.
- Cut or threaded pipes to blueprint or drawing specifications.
- Verified and gathered measurements to determine proper piping sizes.
- Using blueprints, laid out scale drawings of pipe systems and supports.
- Inspected and tested installed systems to isolate and identify faults.
Maintenance Mechanic
First Co. LLC
Waterloo, IA
01.2004 - 07.2004
- Repaired and replaced worn and defective parts.
- Operated hand and power tools to complete repairs.
- Maintained equipment performance by cleaning and lubricating components.
- Installed, repaired and maintained equipment.
Mechanic
Vose Moving Company LLC
Waterloo, IA
05.1999 - 01.2004
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Kept detailed records of repairs, labor involved and parts used.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Repaired, replaced and adjusted brakes.
- Removed old oil, replace filters and added correct amount of new Motor oil.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Reviewed work orders and discussed with supervisors.
Education
High School Diploma -
Jesup Community Schools
Jesup, IA06.1998
Skills
- Cost Control and Budgeting
- Policies and Procedures Development
- Task Delegation
- Attention to Detail
- Vendor Relationship Management
- Employee Training
- Driven and Determined
- Work Planning and Prioritization
- Operations Management
- Purchasing and Planning
- Start-Up Operations
- Quality Assurance
- Customer Relations
- Customer Service
- Inventory Management
- Hand and Power Tools
- Problem Diagnosis
- Defective Parts Disassembly
- Vehicle Inspections
- Preventive Maintenance
- Price Quoting
- Repairs Knowledge
- Diagnostics Systems
- Hydraulic Repair
- Maintenance and Repairs
- Troubleshooting Skills
Timeline
Service Technician
Primrose PHC
08.2023 - Current
Business Owner
DBA Air-pro Duct Cleaning
03.2019 - Current
Operations Manager
Christie Door Company LLC
08.2005 - 03.2019
Plumbing Apprentice
Delagardelle Plumbing and Heating LLC
07.2004 - 08.2005
Maintenance Mechanic
First Co. LLC
01.2004 - 07.2004
Mechanic
Vose Moving Company LLC
05.1999 - 01.2004
High School Diploma -
Jesup Community Schools