Joshua Heisler
Phoenix,AZ
Summary
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
ATS/Air Canada
07.2023 - Current
Cook
Smashburger
02.2023 - Current
Team Member/Cook
HMSHost
04.2023 - 06.2023
- Work for shake shack at sky harbor preparing menu items according to recipe standards also am a backup cashier
Warehouse Associate
Amazon.com
11.2022 - 03.2023
Passenger Service Agent
Swissport International Ltd
04.2022 - 06.2022
Warehouse Associate
Amazon.com
09.2018 - 07.2019
Cashier
Target
11.2016 - 07.2019
- Front lanes cashier assisting with a fast and friendly checkout experience also was a backup cafe team member and floor sales team
Cashier
Target
09.2016 - 02.2019
VOLUNTEER
ARIZONA HUMANE SOCIETY
03.2015 - 07.2017
- Animal Care volunteer, assisting with dog care
- Cleaning kennels, walking dogs and various other tasks.
CUSTOMER SERVICE REPRESENTATIVE
TELETECH
09.2015 - 01.2016
- Answer incoming calls from customers regarding their vehicles and assisting with various concerns
- Scheduled dealer appointments
- Provided warranty and various other information to customers.
SECURITY OFFICER
SECURITAS SECURITY SERVICES
04.2015 - 07.2015
- For a hospital protecting patients, visitors, & staff members.
SECURITY OFFICER
HSS SECURITY SERVICES
11.2014 - 04.2015
- Guarded a Corporate building for a large client providing: Access control and cctv monitoring
- Protected and ensured safety of employees of client.
RIDE OPERATOR
CASTLES N' COASTERS
05.2012 - 02.2015
- Operated various park rides & various customer service tasks.
Education
High School Diploma -
Vista Del Mar
Los Angeles Ca06.2010
Skills
- CCTV
- Animal Care
- Adobe Photoshop
- Security
- Kennel Experience
- Cash handling
- Cashiering
- Customer service
- Surveillance
- Additional Information
- SKILLS & ABILITIES
- Experience in
- Microsoft Word, Excel & PowerPoint
- Access Control & CCTV Monitoring Experience
- Customer Service Driven
- Adobe Photoshop & Basic HTML Experience
- Friendly & Open Minded; committed to customer satisfaction
- Checking in Passengers
- Pre-Boarding Checking
- Check-In Procedures
- Passenger Assistance
- Making Announcements
- Boarding Gate Procedures
- Documentation Verification
- Customer Service Management
- Passenger Documentation
- Baggage Checks
- Issuing Tickets
Certification
Food Handler Certification
March 2023 to March 2026
Az food handlers certification
ServSafe
April 2023 to April 2026
Serv safe Alcohol Certification
Timeline
Passenger Service Agent
ATS/Air Canada
07.2023 - Current
Team Member/Cook
HMSHost
04.2023 - 06.2023
Cook
Smashburger
02.2023 - Current
Warehouse Associate
Amazon.com
11.2022 - 03.2023
Passenger Service Agent
Swissport International Ltd
04.2022 - 06.2022
Warehouse Associate
Amazon.com
09.2018 - 07.2019
Cashier
Target
11.2016 - 07.2019
Cashier
Target
09.2016 - 02.2019
CUSTOMER SERVICE REPRESENTATIVE
TELETECH
09.2015 - 01.2016
SECURITY OFFICER
SECURITAS SECURITY SERVICES
04.2015 - 07.2015
VOLUNTEER
ARIZONA HUMANE SOCIETY
03.2015 - 07.2017
SECURITY OFFICER
HSS SECURITY SERVICES
11.2014 - 04.2015
RIDE OPERATOR
CASTLES N' COASTERS
05.2012 - 02.2015
High School Diploma -
Vista Del Mar
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